Coach Store Support Representative
Coach in New York, NY seeks a Temporary Sales Support Associate to support in-store operations, client service, and merchandising.
Overview
Coach is an American luxury fashion house renowned for its leather goods and modern accessories. The brand is part of Tapestry, Inc., a global luxury goods group that operates an extensive retail network and emphasizes craftsmanship, quality materials, and elevated client experiences.
Role & Responsibilities
- Provide attentive, client-focused service on the sales floor to support conversion and long-term client relationships.
- Operate point-of-sale (POS) systems, process transactions, returns and exchanges, and handle cash accurately.
- Support merchandising activities including product replenishment, window and floor styling, and maintaining visual standards.
- Manage stockroom tasks: receive deliveries, conduct inventory counts, restock sales floor, and assist with stock organization.
- Assist with appointment coordination, clienteling follow-ups and maintaining client records in store systems.
- Perform opening and closing procedures, uphold loss-prevention protocols and ensure a pristine retail environment.
- Prepare sales reports and communicate daily operational updates to store management as required.
Qualifications
- Proven ability to deliver high-quality customer service in a retail or client-facing environment.
- Comfortable handling cash, operating a POS and performing accurate transactional duties.
- Professional presentation, strong communication skills and a service-oriented demeanour appropriate for luxury retail.
- Ability to work flexible schedules including evenings, weekends and holiday periods.
- Physical ability to stand for extended periods and lift merchandise boxes (typical retail lifting requirements).
Skills
Experience
Previous retail or customer-facing experience is preferred; experience in luxury or premium-brand environments is an advantage but not mandatory for temporary support roles.
Education
High school diploma or equivalent.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach cultivates a hospitality-driven retail culture that prioritizes refined client service, product knowledge and meticulous presentation. Store teams operate in a fast-paced, collaborative environment where professionalism, inclusivity and attention to detail are valued.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.