Coach Store Support Coordinator

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Seniority Junior
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Coach is hiring a Sales Support Associate II in New York, NY to support store operations, client service and inventory management.

Overview

Coach is an American luxury fashion house known for its leather goods and contemporary accessories, operating globally as part of Tapestry, Inc. The brand blends artisanal craftsmanship with modern design and places emphasis on elevated client service and retail excellence across flagship stores and wholesale partners.

Role & Responsibilities

  • Provide high-quality client service and assist sales team with clienteling activities to drive conversion and repeat business.
  • Support daily store operations including opening/closing procedures, POS transactions, cash handling and reconciliation.
  • Manage inventory processes: stock replenishment, visual merchandising standards, stockroom organization and cycle counts.
  • Process returns, exchanges and alterations in accordance with brand policy while maintaining accurate records.
  • Prepare and maintain sales reports, assist with basic sales analytics and communicate performance insights to store leadership.
  • Coordinate with regional operations and distribution teams to resolve stock discrepancies and expedite shipments.
  • Ensure compliance with loss-prevention procedures and maintain a secure sales floor environment.
  • Train and mentor new hires on operational procedures, clienteling tools and brand presentation standards.

Qualifications

  • 1–3 years of experience in luxury or premium retail, client-facing sales support, or store operations.
  • Proven track record of delivering exceptional customer service in a high-volume retail environment.
  • Strong numerical aptitude and experience with cash handling and point-of-sale systems.
  • Excellent verbal communication skills and ability to build rapport with discerning clientele.
  • Flexible availability including weekends and peak retail periods; willingness to work varied shifts.
  • Professional presentation and adherence to brand visual and service standards.

Skills

Clienteling Point-of-sale (POS) transactions Inventory management Visual merchandising Cash handling and reconciliation Sales reporting and basic analytics Loss-prevention procedures Team training and onboarding

Experience

Typically requires 1–3 years of experience in luxury or premium retail, retail operations, or client-facing sales support with demonstrated success in customer service and store procedures.

Education

High school diploma or equivalent required; vocational training or coursework in retail, hospitality, or business is advantageous.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach emphasizes craft, design-led product development and a client-first retail ethos. As part of Tapestry, the workplace culture prioritizes collaboration across retail and corporate teams, professional development and maintaining elevated store standards consistent with a global luxury brand.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.