- Location
- 5001 East Expressway 83, Suite 610 (View map)Mercedes, TX 78570USA
- Employment
- Temporary
- Seniority
- Entry-Level
- Compensation
- $15–18.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house renowned for its craftsmanship in leather goods and accessories. As part of the Tapestry group, Coach operates a global retail network that blends contemporary design with heritage techniques, offering employees opportunities across retail, wholesale and brand operations in a fast-paced luxury environment.
A Sales Support Associate at Coach is responsible for delivering exceptional customer service, maintaining store operations, and supporting the sales floor in a fast-paced luxury retail environment. This role encompasses cash wrap operations, inventory management, product merchandising, and brand representation to ensure a polished shopping experience and operational efficiency across all store touchpoints.
Role & Responsibilities
- Welcome and assist clients with warmth and professionalism, anticipating needs and providing personalized service
- Operate the point-of-sale system accurately while maintaining cash wrap organization and compliance with cash handling protocols
- Receive, process, organize shipments and transfers; report discrepancies and maintain stockroom cleanliness and organization
- Manage inventory stock levels, replenish the sales floor, and execute visual merchandising updates to brand standards
- Suggest complementary products, promote gift cards, and capture customer information where permitted to enhance sales and customer engagement
- Serve as a brand ambassador both internally and within the local community; actively support social media engagement initiatives
- Respond confidently to customer requests and partner with team members and management to resolve issues effectively
- Maintain housekeeping standards throughout the store and adhere to all Loss Prevention guidelines and security protocols
- Demonstrate willingness to work flexible scheduling to meet business needs, including evenings, weekends, peak seasons, and high-traffic retail days
Qualifications
- Minimum 1+ year of previous retail experience in cashier, stock, or sales roles, preferably in a luxury retail service environment
- Current knowledge of fashion trends and competitive marketplace dynamics
- Proficiency with cash register systems and basic computer skills, including iPad/laptop operation, Mobile POS platforms, and Internet navigation
- Ability to operate walkie-talkies and interpret price sheets and product release documentation
- Strong attention to detail and exceptional organizational skills
- Excellent written and verbal communication skills with strong English language proficiency
- Ability to multitask effectively in a fast-paced retail environment
- Physical capability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver the sales floor and stockroom
Skills
Experience
Minimum one year of prior retail experience, which may include cashier duties, stock management, or sales roles. Experience in a luxury retail service environment is preferred; however, a combination of education and relevant experience will be considered.
Education
High school diploma or equivalent preferred; no formal education requirement specified.
Workplace
The successful candidate will be located in Mercedes, Texas, USA, with easy access to Rio Grande Valley.
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Compensation
The base compensation for this position ranges from USD 15 to USD 18.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach cultivates a client-centric, design-driven workplace where collaboration and personal development are encouraged. The retail environment emphasizes high standards of presentation and personalised service, with training programmes to accelerate product knowledge and selling skills.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Associate», «Store Operations Associate», «Client Services Associate», «Sales Floor Associate», «Merchandise Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.