Coach Store Support Associate (Temporary)
Coach in New York seeks a Temporary Sales Support Associate to assist store operations, client service and merchandising during peak periods.
Overview
Coach is an American luxury house renowned for its craftsmanship in leather goods and accessories. As part of the Tapestry group, Coach operates a global retail network that blends contemporary design with heritage techniques, offering employees opportunities across retail, wholesale and brand operations in a fast-paced luxury environment.
Role & Responsibilities
- Provide exemplary client service on the sales floor, responding to enquiries and building rapport to drive conversion and loyalty.
- Process sales transactions accurately using the store point-of-sale system and manage cash handling and receipts.
- Support visual merchandising and floor moves to maintain brand presentation and seasonal displays to specification.
- Assist with stockroom operations including receiving, replenishment, inventory counts and system updates.
- Execute clienteling activities: follow-ups, appointment support and maintaining customer records within CRM tools as directed.
- Help prepare store for peak trading periods and promotional events; offer gift wrapping and personalized service.
- Adhere to loss-prevention procedures and store operational standards; report discrepancies to the store management team.
Qualifications
- High school diploma or equivalent; vocational retail training is a plus.
- Excellent interpersonal and communication skills with a client-focused mindset.
- Reliable availability including evenings, weekends and peak holiday periods.
- Demonstrated ability to work collaboratively within a team and follow brand visual standards.
- Basic numeracy and attention to detail for cash handling and inventory tasks.
Skills
Experience
Entry-level role; typically 0–2 years of retail or customer-facing experience preferred. Prior seasonal or temporary retail experience is advantageous.
Education
High school diploma or equivalent. Retail or hospitality qualifications are advantageous but not required.
Workplace
The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.
Culture
Coach cultivates a client-centric, design-driven workplace where collaboration and personal development are encouraged. The retail environment emphasizes high standards of presentation and personalised service, with training programmes to accelerate product knowledge and selling skills.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.