Coach Store Support Associate
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an internationally recognised luxury leather-goods and accessories brand, renowned for craftsmanship and contemporary design. The label is part of Tapestry, a global house of modern luxury brands, and operates an extensive retail network and wholesale footprint across major markets. As an employer, Coach emphasizes client-centric retail excellence, creative merchandising and professional development within a luxury retail environment.
Coach in New York seeks a Sales Support Associate to deliver exceptional client service and support store operations.
Role & Responsibilities
- Provide exceptional client service and proactive clienteling to cultivate long-term relationships and drive repeat business.
- Support in-store sales activity through point-of-sale transactions, returns and exchanges, and accurate cash handling.
- Manage inventory processes including receiving, stock replenishment, cycle counts and loss-prevention procedures.
- Execute brand visual merchandising and presentation standards, ensuring the salesfloor reflects seasonal directives.
- Coordinate with store leadership on daily operational needs, sales initiatives and achievement of KPI targets.
- Respond promptly to customer enquiries—in-person, by phone and by email—and escalate complex issues to management.
- Assist with training and onboarding of junior staff and temporary team members when required.
Qualifications
- High school diploma or equivalent; post-secondary education in retail, fashion or business preferred.
- Minimum 2 years' experience in retail, with preference for luxury or premium-brand environments.
- Demonstrable clienteling and customer-service expertise, with a commercial mindset and strong sales orientation.
- Reliable numeracy and experience with cash handling and point-of-sale procedures.
- Flexibility to work weekends, evenings and holiday peaks as required by retail operations.
Skills
Experience
At least 2 years of client-facing retail or sales support experience, preferably within a luxury or premium fashion brand; experience supporting daily store operations, inventory processes and clienteling is expected.
Education
High school diploma or equivalent; vocational training or a degree in retail, fashion, or business is advantageous.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach fosters a client-first, design-led culture that values craftsmanship and contemporary luxury retailing. The workplace emphasises collaboration, professional development and adherence to elevated brand standards across merchandising and customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate», «Retail Sales Support Associate», «Client Services Associate», «Sales Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.