Coach Store Support Advisor
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury leather-goods and accessories house known for craftsmanship and contemporary design. The brand is part of Tapestry, Inc., a global house of luxury fashion brands, and operates an international retail network alongside digital and wholesale channels. As an employer, Coach emphasizes product expertise, elevated client service and career mobility within a fast-paced retail environment.
Coach is hiring a Sales Support Associate III in New York, NY to support store sales, clienteling, inventory and visual merchandising.
Role & Responsibilities
- Provide high-touch client service and assist sales teams with clienteling activities, follow-ups and VIP relationship management.
- Support daily store operations including point-of-sale transactions, cash handling and reconciliation.
- Manage inventory processes: receive and process shipments, conduct cycle counts, and support stock replenishment.
- Execute and maintain visual merchandising standards and on-floor presentation to brand directives.
- Prepare and submit operational and sales reports, assist with KPI tracking and ad-hoc analysis for store leadership.
- Act as escalation point for customer issues, coordinating with store management and corporate teams to ensure satisfactory resolution.
- Coach and mentor junior associates on product knowledge, client engagement techniques and store procedures.
Qualifications
- Minimum 3 years of experience in luxury or premium-brand retail, ideally in a multi-channel environment.
- Demonstrable expertise in clienteling and high-value customer service.
- Proven track record in inventory control, cash handling and Point-of-Sale operations.
- Strong communication skills with the ability to influence and coach peers.
- Flexible availability to support retail hours, including evenings, weekends and peak seasonal periods.
Skills
Experience
At least three years of progressive retail experience within a luxury or premium brand, with exposure to clienteling, inventory management and mentoring or informal supervisory responsibilities.
Education
High school diploma or equivalent required; post-secondary education in business, retail management or a related discipline preferred.
Workplace
The role is situated in New York, New York, USA.
Culture
Coach fosters a service-driven, design-led retail culture that values craftsmanship, inclusivity and professional development. Employees operate within a collaborative, target-oriented environment that rewards client-focused selling and operational excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate III», «Sales Support Specialist», «Client Services Associate», «Retail Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.