- Location
- Florida City Florida USA
- Address
- 250 East Palm Drive, Space 410, Florida City, FL 33034 View map
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury leather-goods and accessories house known for craftsmanship and contemporary design. The brand is part of Tapestry, Inc., a global house of luxury fashion brands, and operates an international retail network alongside digital and wholesale channels. As an employer, Coach emphasizes product expertise, elevated client service and career mobility within a fast-paced retail environment.
Coach seeks a Sales Support Associate to support store operations and deliver exceptional customer service in a luxury retail environment. The role encompasses cash wrap management, inventory processing, visual merchandising, and personalized customer engagement across the sales floor and stockroom.
Role & Responsibilities
- Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
- Serve as a brand ambassador internally and in the local market; support social media engagement
- Operate POS accurately, maintain cash wrap organization, and handle cash and payment media in compliance with policy
- Suggest add-on products, promote gift cards, and capture customer information where permitted
- Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
- Manage stock levels, replenish sales floor, and execute visual merchandising updates
- Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed
- Maintain housekeeping standards and adhere to Loss Prevention guidelines
Qualifications
- Minimum 1+ year of previous retail experience in cashier, stock, or sales functions, preferably in a luxury retail environment
- Current knowledge of fashion trends and marketplace competition
- Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and Internet navigation
- Ability to utilize walkie talkie, understand and read price and product release sheets
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced environment
- Excellent communication and customer service skills
- Strong English language proficiency
- Physical ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom
Skills
Experience
Minimum 1 year of retail experience, preferably in luxury retail service environments. A combination of relevant education and professional experience will be considered.
Education
High school diploma or equivalent preferred; a combination of education and retail experience will be considered.
Workplace
The role is situated in Florida City, Florida, USA — conveniently close to Miami.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a service-driven, design-led retail culture that values craftsmanship, inclusivity and professional development. Employees operate within a collaborative, target-oriented environment that rewards client-focused selling and operational excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Associate», «Sales Associate», «Store Associate», «Customer Service Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.