Coach Store Support Advisor

Location
Seniority Mid-Level
Posted ✦ Today
Apply ⟼

Coach is hiring a Sales Support Associate III in New York, NY to support store sales, clienteling, inventory and visual merchandising.

Overview

Coach is an American luxury leather-goods and accessories house known for craftsmanship and contemporary design. The brand is part of Tapestry, Inc., a global house of luxury fashion brands, and operates an international retail network alongside digital and wholesale channels. As an employer, Coach emphasizes product expertise, elevated client service and career mobility within a fast-paced retail environment.

Role & Responsibilities

  • Provide high-touch client service and assist sales teams with clienteling activities, follow-ups and VIP relationship management.
  • Support daily store operations including point-of-sale transactions, cash handling and reconciliation.
  • Manage inventory processes: receive and process shipments, conduct cycle counts, and support stock replenishment.
  • Execute and maintain visual merchandising standards and on-floor presentation to brand directives.
  • Prepare and submit operational and sales reports, assist with KPI tracking and ad-hoc analysis for store leadership.
  • Act as escalation point for customer issues, coordinating with store management and corporate teams to ensure satisfactory resolution.
  • Coach and mentor junior associates on product knowledge, client engagement techniques and store procedures.

Qualifications

  • Minimum 3 years of experience in luxury or premium-brand retail, ideally in a multi-channel environment.
  • Demonstrable expertise in clienteling and high-value customer service.
  • Proven track record in inventory control, cash handling and Point-of-Sale operations.
  • Strong communication skills with the ability to influence and coach peers.
  • Flexible availability to support retail hours, including evenings, weekends and peak seasonal periods.

Skills

Clienteling Point-of-Sale (POS) operations Inventory control and stock management Visual merchandising execution Cash handling and reconciliation Sales reporting and KPI tracking Customer escalation and resolution

Experience

At least three years of progressive retail experience within a luxury or premium brand, with exposure to clienteling, inventory management and mentoring or informal supervisory responsibilities.

Education

High school diploma or equivalent required; post-secondary education in business, retail management or a related discipline preferred.

Workplace

The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.

Culture

Coach fosters a service-driven, design-led retail culture that values craftsmanship, inclusivity and professional development. Employees operate within a collaborative, target-oriented environment that rewards client-focused selling and operational excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.