- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 12, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
The Store Supervisor leads Coach sales-floor performance and customer experience, supports store operations, and develops an inclusive, accountable team through coaching, performance management and clienteling. The role requires at least 1 year of equivalent experience managing a competitive retail environment at Lead Supervisor level and includes full-time work.
Role & Responsibilities
- Maintains a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
- Acts as a Brand Ambassador, embodying Coach values and increasing brand awareness.
- Leads implementation of company initiatives and supports full business operations.
- Maintains a growth mindset toward business and personal development initiatives.
- Builds trust, maintains integrity, and fosters collaboration within the store and across the organization to promote a fair, positive experience and an inclusive team culture.
- Monitors and analyzes sales data, identifies trends, recommends ways to enhance store performance, and implements individualized team development to improve the overall customer experience.
- Applies strong business acumen and executes forward-planned strategies to achieve leadership initiatives related to store goals and KPIs.
- Supports recruiting, interviewing, performance evaluations, and high-level training as needed.
- Provides feedback and guidance to improve individual performance and holds the team accountable for individual and business goals.
- Adheres to and enforces compliance with company policies, procedures, and store operating procedures.
- Supports innovative strategies that deliver exceptional experiences for internal and external partners.
- Builds a customer-centric culture, prioritizes customer satisfaction, and mentors the team on clienteling strategies to develop long-term customer relationships and meet business goals.
- Provides HR and conflict-resolution support to the team and district in the absence of the leadership team.
- Champions company resources that support a healthy work environment for internal customers.
Qualifications
- At least 1 year of equivalent experience managing a competitive retail environment at Lead Supervisor level.
- Able to bend, reach, and stretch, and lift, carry, and move at least 25 pounds; at times, able to lift and carry products, cartons, props, or fixtures weighing up to 50 pounds.
Skills
Experience
At least 1 year of equivalent experience managing a competitive retail environment at Lead Supervisor level.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.