Coach Store Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 9, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Supervisor role at Lyon Outlet in France. Lead retail operations, manage sales teams, and drive customer experience in a full-time position.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Serve as a brand ambassador embodying Coach values and increasing brand awareness among customers and team members
- Lead implementation of company initiatives and support full operational management of the store
- Monitor and analyze sales data, identify performance trends, and make recommendations to enhance store profitability and customer experience
- Recruit, interview, train, and evaluate store team members; provide high-level coaching and performance feedback to improve individual and collective results
- Establish trust and integrity within the team to promote a fair, positive, and inclusive workplace culture that supports collaboration
- Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and key performance indicators
- Enforce company policies, procedures, and operational compliance standards across all team members
- Develop and implement customer-centric strategies and clienteling initiatives to build long-term customer relationships
- Provide HR support, conflict resolution, and coaching to the store team and district in the absence of senior leadership
- Hold team members accountable for achieving individual and business goals through regular feedback and guidance
Qualifications
- 1+ years of equivalent experience managing competitive retail space at the lead supervisor or assistant manager level
- Proven ability to bend, reach, stretch, and lift products; capacity to carry and move at least 25 pounds regularly and up to 50 pounds occasionally
- Strong business acumen and demonstrated ability to drive sales results consistently
- Experience with sales data analysis and performance metrics
- Proven team leadership and people management capabilities
- Knowledge of retail compliance, company policies, and operational procedures
Skills
Experience
1+ years of equivalent supervisory or lead management experience in competitive retail environments, with demonstrated success in achieving sales targets and developing high-performing teams.
Education
High school diploma or equivalent required; retail management certification or related training preferred.
Workplace
The role is situated in Villefontaine, Auvergne-Rhône-Alpes, France — conveniently close to Lyon.
Benefits
Inclusive and innovative working environment; internal mobility and career progression opportunities; 1 paid volunteering day per year with global project opportunities; learning and development opportunities through the Ambassador Programme; regular social events; equity, inclusion, and diversity initiatives including employee resource groups and regional inclusion councils; attractive employee discount; compelling incentive programme.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Supervisor», «Sales Floor Leader», «Assistant Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.