Coach Store Supervisor
- Location
- Sungai PetaniKedahMalaysia
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 15, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Store Supervisor at Aman Central, Kedah. Lead retail operations, drive sales, and develop teams in this full-time supervisory role.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Embody Coach values and increase brand awareness as a Brand Ambassador
- Lead implementation of Company initiatives and support full operations of the business
- Maintain a growth mindset for business and personal development initiatives
- Establish trust, integrity, and collaboration within the store and throughout the organization
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Implement individualized team development strategies to increase overall customer experience
- Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
- Support recruiting, interviewing, performance evaluation, and training as needed
- Provide necessary feedback and guidance to improve individual performance; hold team accountable for goals
- Adhere to and enforce team compliance of Company policies and store operational procedures
- Execute innovative strategies for exceptional customer experiences for both internal and external partners
- Create a customer-centric culture that prioritizes satisfaction and mentor team on clienteling strategy
- Provide HR and conflict resolution support to team and district in absence of leadership team
- Champion company resources to support a healthy work environment
Qualifications
- 1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level
- Ability to bend, reach, stretch, and lift at least 25 pounds; capability to lift and carry up to 50 pounds at times
Skills
Experience
1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level or above.
Workplace
The role is situated in Sungai Petani, Kedah, Malaysia — conveniently close to Kuala Lumpur.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Sales Supervisor», «Store Operations Lead», «Brand Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.