Coach Store Supervisor

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Location
ShenzhenGuangdongChina
Seniority
Supervisor
Posted
Apr 1, 2026

About Coach

Coach is a contemporary American luxury house renowned for leather goods and ready-to-wear, operating globally through direct retail, wholesale and digital channels. The brand is part of the Tapestry Group and is known for blending craftsmanship with modern design while maintaining a strong retail and clienteling focus.

Coach seeks a Store Supervisor in Shenzhen (Maoye) to lead boutique sales and operations at its retail location.

Role & Responsibilities

  • Lead daily store operations and ensure compliance with brand standards for visual merchandising, housekeeping and client experience.
  • Supervise, coach and develop sales staff; manage shift schedules and oversee onboarding and in-store training.
  • Drive sales performance through active selling, clienteling, and execution of promotional initiatives to meet or exceed KPIs.
  • Manage inventory processes including stock receiving, transfers, cycle counts and shrinkage prevention.
  • Operate the point-of-sale system, oversee cash handling procedures and produce daily/weekly sales and operational reports.
  • Support loss-prevention protocols and ensure adherence to health, safety and security policies.

Qualifications

  • Proven retail experience with at least 1 year in a supervisory or team-lead role, preferably within luxury fashion or premium accessories.
  • Demonstrated ability to meet sales targets and coach sales teams to high performance.
  • Excellent interpersonal and customer-service skills with a client-focused mindset.
  • Flexible availability to work retail hours, including weekends and public holidays.
  • Legal authorization to work in China.

Skills

Clienteling Visual merchandising Inventory control Cash handling and POS operations Team leadership and coaching Sales reporting and KPI management

Experience

Typically requires 2+ years of retail experience with at least 1 year in a supervisory capacity; experience in luxury or premium-brand environments is strongly preferred.

Education

High school diploma or equivalent; vocational training in retail or hospitality is advantageous.

Workplace

This position is based in Shenzhen, Guangdong, China.

Culture

Coach maintains a customer-centric retail culture that values craftsmanship, contemporary design and elevated service. The brand emphasizes career development for retail teams and a collaborative environment driven by performance and client relationships.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Supervisor», «Boutique Supervisor», «Assistant Store Manager», «Retail Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.