Coach Lead Supervisor
- Location
- Paris Île-de-France France
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is a globally recognised American luxury fashion house known for its leather goods, accessories and ready-to-wear. As part of the Tapestry group, the brand combines artisanal craftsmanship with contemporary design and operates a worldwide retail network that emphasises elevated customer service and brand storytelling.
Coach seeks an experienced Lead Supervisor for its flagship Printemps Haussmann location in Paris. This full-time retail leadership position requires a dynamic professional to drive sales performance, mentor a diverse team, and embody Coach's inclusive brand values whilst maintaining exceptional customer experiences. The successful candidate will demonstrate strong business acumen, possess proven supervisory experience in competitive retail environments, and maintain the physical capability to support store operations.
Role & Responsibilities
- Maintains strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Serves as a Brand Ambassador embodying Coach values and increasing brand awareness across the store
- Leads implementation of company initiatives and supports full operation of the retail business
- Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance
- Implements individualized team development strategies to increase overall customer experience and engagement
- Executes forward-planned strategies to achieve leadership initiatives surrounding store goals and key performance indicators
- Supports recruitment, interviewing, performance evaluation, and high-level training activities
- Provides necessary feedback and guidance to improve individual performance and holds team accountable for business goals
- Enforces team compliance with company policies, procedures, and store operational standards
- Assists in executing innovative strategies for exceptional customer experiences with both internal and external partners
- Creates a customer-centric culture that prioritizes satisfaction and mentors team on clienteling strategies
- Provides human resources and conflict resolution support to team and district in the absence of leadership
- Champions company resources to support a healthy work environment for internal and external customers
Qualifications
- Minimum 1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level
- Physical capability to bend, reach, stretch as well as lift, carry and move at least 25 pounds regularly
- Ability to lift and carry product, cartons, props or fixtures up to 50 pounds as required
- Demonstrated leadership and people management capabilities
- Strong sales acumen and business performance focus
Skills
Experience
Minimum 1 year of equivalent experience in a supervisory or lead role within competitive retail environments, demonstrating strong leadership, sales acumen, and customer service excellence.
Education
High school diploma or equivalent; retail management training or certification is a plus.
Workplace
This position is based in Paris, Île-de-France, France.
Benefits
1 paid volunteering day per year with opportunities to volunteer on global projects; learning and development opportunities through the Ambassador Programme; regular social events; equity, inclusion, and diversity initiatives including employee resource groups and regional inclusion councils; attractive employee discount; compelling incentive programme; internal mobility and career progression opportunities.
Culture
Coach fosters a design-led, client-centric culture that values craftsmanship, creativity and inclusivity. The retail environment emphasises high-touch service, professional development and collaborative teamwork within a global brand framework.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Lead», «Sales Supervisor», «Assistant Store Manager», «Retail Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.