Coach Store Supervisor
Coach is hiring a Lead Supervisor in New York, NY to lead store operations, coach the retail team and drive sales.
Overview
Coach is a globally recognised American luxury fashion house known for its leather goods, accessories and ready-to-wear. As part of the Tapestry group, the brand combines artisanal craftsmanship with contemporary design and operates a worldwide retail network that emphasises elevated customer service and brand storytelling.
Role & Responsibilities
- Lead daily store operations to ensure operational excellence, adherence to brand standards and compliance with cash-handling and security procedures.
- Coach, develop and motivate the sales team through ongoing feedback, performance management and in-store training to achieve sales targets and KPIs.
- Drive client acquisition, retention and personalised clientelling to maximise customer lifetime value and deliver an elevated luxury experience.
- Own merchandising and visual presentation to maintain store standards, implement promotional plans and optimise product placement.
- Manage inventory control, stock replenishment and regular stocktakes to minimise shrinkage and ensure product availability.
- Prepare staff schedules, support workforce planning and ensure appropriate staffing levels for peak trading periods, including weekends and holidays.
- Resolve customer issues professionally and escalate as appropriate; support store leadership with administrative and reporting tasks.
Qualifications
- Proven supervisory experience in retail, preferably within luxury, premium fashion or accessories.
- Demonstrable track record of meeting or exceeding sales targets and managing sales performance.
- Strong leadership skills with the ability to coach, mentor and develop retail teams.
- Excellent interpersonal and communication skills with a client-focused mindset.
- Flexible availability including weekends, evenings and holiday trading periods.
Skills
Experience
Typically 2–4 years of retail experience with at least 1–2 years in a supervisory or lead role; experience in luxury or premium fashion retail strongly preferred.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management or fashion preferred but not mandatory.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach fosters a design-led, client-centric culture that values craftsmanship, creativity and inclusivity. The retail environment emphasises high-touch service, professional development and collaborative teamwork within a global brand framework.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.