Coach Store Supervisor
Coach is hiring a Store Supervisor at Chengdu IFS to lead boutique operations and sales performance for the Coach store in Chengdu.
Overview
Coach is a global luxury house renowned for its leather goods and contemporary accessories. As part of the Tapestry group, the brand combines American heritage craftsmanship with modern design sensibilities. Coach retail teams emphasize elevated client experience, visual excellence and professional development within a fast-paced, brand-driven environment.
Role & Responsibilities
- Lead daily boutique operations at the Chengdu IFS location, ensuring consistent delivery of Coach brand standards and visual merchandising guidelines.
- Drive sales performance and conversion by coaching the sales floor, implementing clienteling strategies, and managing key performance indicators.
- Supervise, mentor and develop sales associates through ongoing feedback, training and performance reviews to build a high-performing team.
- Manage inventory controls, receiving, stock replenishment and periodic stock counts to minimise shrinkage and ensure availability.
- Coordinate staffing, shift scheduling and store opening/closing procedures while ensuring compliance with cash-handling and POS protocols.
- Resolve customer escalations with composure and brand-appropriate service, maintaining long-term client relationships and recovery standards.
- Support recruitment, onboarding and in-store training initiatives in partnership with district leadership and HR.
- Prepare and submit accurate daily/weekly sales reports and assist with local marketing or event activations.
Qualifications
- Proven ability to lead and motivate retail teams in a luxury or premium brand environment.
- Strong commercial acumen with a track record of meeting or exceeding sales targets.
- Excellent interpersonal and communication skills, with a client-centric approach to service.
- Solid organisational aptitude and attention to detail for inventory and administrative tasks.
- Capacity to work retail hours including weekends and public holidays, and to manage variable shift patterns.
- Professional demeanour aligned with luxury retail standards.
Skills
Experience
Typically requires at least 2 years of supervisory or assistant-manager experience within luxury or premium retail; prior experience with leather goods, accessories or fashion boutiques is advantageous.
Education
High school diploma or equivalent required; bachelor’s degree in business, retail management or a related discipline preferred.
Workplace
The successful candidate will be located in Chengdu, Sichuan, China. 42 luxury roles are listed in Chengdu on Cerulean, 2 posted in the last 48 hours. Across the Sichuan region, Cerulean lists 56 open positions — 2 listed in the past two days. Cerulean currently advertises 1.797 open roles in China, including 42 added in the last 48 hours.
Culture
Coach cultivates a collaborative, customer-obsessed culture rooted in craftsmanship and contemporary design. Colleagues are encouraged to develop commercially-minded hospitality skills and to progress through structured learning and internal mobility opportunities within the wider Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.