Coach Store Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- £33,280–36,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 23, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Store Supervisor role in Bicester, UK. Lead retail operations, manage team, and drive sales. £33,280–£36,000 annual.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experience
- Serve as a Brand Ambassador embodying Coach values and increasing brand awareness
- Lead implementation of Company initiatives and support full operation of the business
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Implement individualized team development to increase overall customer experience and drive results
- Establish trust, maintain integrity, and support an environment of collaboration within the store and throughout the organization
- Provide recruiting, interviewing, performance evaluation, and high-level training support
- Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
- Provide necessary feedback and guidance to improve individual performance on all levels and hold team accountable
- Adhere to and enforce team compliance of Company policies and procedures
- Create a customer-centric culture that prioritizes customer satisfaction and mentor team on clienteling strategy
- Provide HR and conflict resolution support to team and district in absence of leadership
- Champion company resources to support a healthy work environment
Qualifications
- 1+ years of equivalent experience managing competitive retail space at Lead Supervisor level
- Ability to bend, reach, stretch, and lift at least 25 pounds; ability to lift and carry product, cartons, props or fixtures up to 50 pounds
- Demonstrates courage in providing direct, actionable feedback
- Shows creativity and originality in problem-solving
- Exhibits strong customer focus and builds effective relationships
- Comfortable dealing with ambiguity and managing change
- Proven drive for results and consistent top performance
- Strong interpersonal savvy and ability to build rapport across all organizational levels
- Learns quickly and adapts to new situations
- Demonstrates strategic agility and forward-thinking perspective
- Skilled at developing direct reports and building effective teams
Skills
Experience
1+ years of equivalent experience in managing competitive retail space at the Lead Supervisor level, with demonstrated ability to drive sales results, develop team members, and maintain operational excellence.
Education
No specific educational qualifications mentioned; high school diploma or equivalent presumed.
Workplace
This position is based in Bicester, England, UK, within easy reach of London.
Compensation
The base compensation for this position ranges from GBP 33,280 to GBP 36,000 per annum.
Benefits
1 paid volunteering day per year with opportunities to volunteer on global projects; learning and development opportunities with the Ambassador Programme; regular social events; equity, inclusion, and diversity initiatives including employee resource groups and regional inclusion councils; attractive employee discount; compelling incentive programme; internal mobility and career progression opportunities.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Floor Supervisor», «Sales Supervisor», «Retail Operations Manager», «Customer Service Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.