Coach Store Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- €33,000–38,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 1, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Store Supervisor position in Berlin, Germany. Lead retail operations and sales teams. €33,000–€38,000 annually, full-time.
Role & Responsibilities
- Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Serve as a Brand Ambassador embodying Coach values and increasing brand awareness across the store
- Lead implementation of company initiatives and support full operation of the business
- Establish trust and foster collaboration within store and throughout the organization to promote a fair, positive, and inclusive culture
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Implement individualized team development strategies to increase overall customer experience and engagement
- Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
- Support recruiting, interviewing, performance evaluation, and training activities
- Provide feedback and guidance to improve individual performance; hold team accountable for achieving goals
- Adhere to and enforce company policies, procedures, and store operational protocols
- Mentor team on clienteling strategy to build long-term customer relationships and meet business objectives
- Provide HR and conflict resolution support to team and district in absence of leadership
- Execute innovative strategies for exceptional customer experiences for both internal and external partners
- Physically assist with store operations, including ability to lift, carry, and move products up to 50 pounds
Qualifications
- 1+ years of equivalent experience managing competitive retail space at the lead supervisor level
- Ability to bend, reach, stretch, and lift at least 25 pounds regularly; ability to lift and carry products, cartons, props, or fixtures up to 50 pounds at times
- Strong business acumen and strategic thinking capability
- Demonstrated leadership and team management experience
- Ability to analyze sales data and implement performance improvement strategies
- Customer-centric mindset with commitment to exceptional service delivery
Skills
Experience
1+ years of equivalent experience in managing competitive retail space at the lead supervisor level.
Workplace
This position is based in Berlin, Berlin, Germany.
Compensation
The base compensation for this position ranges from EUR 33,000 to EUR 38,000 per annum.
Benefits
Inclusive and innovative working environment; internal mobility and career progression opportunities; 1 paid volunteering day per year with opportunities to volunteer on global projects; learning and development opportunities through the Ambassador Programme; regular social events; equity, inclusion, and diversity initiatives including employee resource groups and regional inclusion councils; attractive employee discount; compelling incentive programme.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Supervisor», «Store Manager», «Sales Supervisor», «Retail Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.