Coach Store Shift Supervisor

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Location
New YorkNew YorkUSA
Seniority
Supervisor
Posted
Apr 1, 2026

About Coach

Coach is a global luxury accessories brand known for modern leathercraft and accessible luxury. Operating as part of Tapestry, Inc., the brand combines heritage craftsmanship with contemporary design and maintains a worldwide retail network and wholesale presence. As an employer, Coach emphasizes retail excellence, client-centric selling and career development across store and corporate functions.

Coach seeks a Lead Supervisor in New York, NY to lead store teams, drive sales and deliver exceptional client service.

Role & Responsibilities

  • Lead daily store operations during assigned shifts, ensuring adherence to brand visual, operational and service standards.
  • Coach, mentor and develop sales advisors to achieve individual and team KPIs, including sales, conversion and average transaction value.
  • Drive clienteling initiatives and cultivate long-term client relationships through personalized service and follow-up.
  • Oversee inventory control, stock management, receiving procedures and periodic cycle counts to minimize shrinkage.
  • Execute visual merchandising directives and ensure product presentation aligns with seasonal directives and campaigns.
  • Manage cash handling, register reconciliation and opening/closing procedures in accordance with company policy.
  • Prepare and submit shift reports, sales reconciliations and incident reports; escalate issues to store management as required.
  • Enforce loss-prevention measures and maintain a safe, professional retail environment for clients and staff.

Qualifications

  • Proven supervisory experience in retail, preferably within a premium or luxury fashion brand.
  • Track record of meeting or exceeding sales targets and developing sales teams through coaching and performance feedback.
  • Strong customer service orientation with demonstrated clienteling ability.
  • Excellent interpersonal and communication skills; capable of motivating a diverse team.
  • Flexible availability including weekends, evenings and holidays; ability to work scheduled shifts.
  • Eligibility to work in the country of employment and pass any required background checks.

Skills

Clienteling Team leadership Visual merchandising Inventory control Cash handling and reconciliation Loss-prevention practices Sales coaching Retail operations

Experience

Typically requires 2+ years of progressive retail experience with at least one year in a supervisory or lead role; experience in luxury or premium fashion retail strongly preferred.

Education

High school diploma or equivalent; post-secondary coursework in business, retail management or a related field is advantageous.

Workplace

This position is based in New York, New York, USA.

Culture

Coach cultivates a collaborative, client-focused retail culture that values craftsmanship, creativity and professional development. As part of Tapestry, the brand offers structured career pathways in retail and corporate functions while encouraging an inclusive workplace and high standards of client service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Supervisor», «Retail Team Lead», «Lead Sales Supervisor», «Senior Client Advisor – Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.