Coach Lead Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house specialising in leather goods, accessories and ready-to-wear, and operates as part of Tapestry, Inc. The brand blends modern design with artisanal heritage and maintains an international retail footprint across flagship stores and wholesale partners.
Coach, a member of the Tapestry global house of brands, seeks a Lead Supervisor to oversee daily retail operations at the Indiana Premium Outlet location. This supervisory role demands a results-oriented leader capable of managing team performance, ensuring exceptional customer experiences, and driving sales excellence. The position requires demonstrated courage in addressing performance issues, creativity in problem-solving, and strong interpersonal skills to build and motivate effective teams.
Role & Responsibilities
- Oversee daily retail operations and ensure consistent execution of brand standards across all customer touchpoints
- Lead, mentor, and develop direct reports while providing regular performance feedback and coaching
- Drive sales performance and achievement of financial targets through effective team management and strategic planning
- Maintain visual merchandising standards and ensure store environment reflects brand positioning
- Manage inventory control, loss prevention, and operational compliance
- Foster an inclusive, high-performance culture that encourages team engagement and retention
- Analyze business metrics and implement process improvements to enhance operational efficiency
Qualifications
- Demonstrated ability to exceed sales targets and drive bottom-line results
- Proven supervisory experience in retail or customer-focused environment
- Exceptional leadership and interpersonal skills with ability to build rapport across all levels
- Strong operational and strategic planning capability
- Experience with inventory management and POS systems
- Proficiency in analyzing business metrics and identifying improvement opportunities
Skills
Experience
Minimum 3 years of supervisory or assistant manager experience in retail or luxury goods environment, with proven track record of leading high-performing teams and consistently achieving sales objectives.
Education
High school diploma or equivalent; college degree preferred.
Workplace
This position is based in Edinburgh, Indiana, USA, within easy reach of Indianapolis.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance.
Culture
Coach cultivates a client-focused, design-driven workplace where craftsmanship and contemporary luxury intersect. The brand emphasises personal development, in-store collaboration and a strong service ethos representative of Tapestry's broader retail portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Supervisor», «Assistant Store Manager», «Shift Lead Supervisor», «Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.