Coach Store Shift Lead
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house specialising in leather goods, accessories and ready-to-wear, and operates as part of Tapestry, Inc. The brand blends modern design with artisanal heritage and maintains an international retail footprint across flagship stores and wholesale partners.
Coach | New York, Lead Supervisor — lead store operations, coach sales teams and drive clienteling for a luxury leather-goods brand.
Role & Responsibilities
- Lead daily store operations during assigned shifts, including opening/closing, cash handling, and adherence to loss-prevention procedures.
- Coach, train and mentor sales advisers to drive exceptional client service, clienteling and achievement of individual and store sales targets.
- Execute visual merchandising directives and maintain brand presentation standards to optimise product storytelling and conversion.
- Manage daily sales floor deployment and coordinate staffing and shift coverage in collaboration with store management.
- Oversee inventory controls, receiving and stockroom organisation; support cycle counts and discrepancy resolution.
- Build and sustain long-term client relationships through proactive outreach, follow-up and personalised service.
- Support administrative tasks such as sales reporting, KPI tracking and onboarding of new team members.
Qualifications
- Minimum 2 years' experience in luxury or premium retail, including supervisory or lead responsibilities.
- Proven track record of meeting or exceeding sales targets and delivering outstanding client service.
- Demonstrated ability to coach, develop and motivate front-line retail teams.
- Flexible availability to work retail hours, including evenings, weekends and peak holiday periods.
- Legal authorization to work in the hiring country.
Skills
Experience
Typically requires at least two years of experience in luxury or premium retail with demonstrable supervisory responsibilities and success driving sales performance.
Education
High school diploma or equivalent required; post-secondary coursework in business, fashion retail or a related discipline is preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a client-focused, design-driven workplace where craftsmanship and contemporary luxury intersect. The brand emphasises personal development, in-store collaboration and a strong service ethos representative of Tapestry's broader retail portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Supervisor», «Retail Lead», «Sales Floor Supervisor», «Senior Client Advisor – Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.