Coach Store Shift Lead

Location
Seniority Supervisor
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Coach | New York, Lead Supervisor — lead store operations, coach sales teams and drive clienteling for a luxury leather-goods brand.

Overview

Coach is an American luxury house specialising in leather goods, accessories and ready-to-wear, and operates as part of Tapestry, Inc. The brand blends modern design with artisanal heritage and maintains an international retail footprint across flagship stores and wholesale partners.

Role & Responsibilities

  • Lead daily store operations during assigned shifts, including opening/closing, cash handling, and adherence to loss-prevention procedures.
  • Coach, train and mentor sales advisers to drive exceptional client service, clienteling and achievement of individual and store sales targets.
  • Execute visual merchandising directives and maintain brand presentation standards to optimise product storytelling and conversion.
  • Manage daily sales floor deployment and coordinate staffing and shift coverage in collaboration with store management.
  • Oversee inventory controls, receiving and stockroom organisation; support cycle counts and discrepancy resolution.
  • Build and sustain long-term client relationships through proactive outreach, follow-up and personalised service.
  • Support administrative tasks such as sales reporting, KPI tracking and onboarding of new team members.

Qualifications

  • Minimum 2 years' experience in luxury or premium retail, including supervisory or lead responsibilities.
  • Proven track record of meeting or exceeding sales targets and delivering outstanding client service.
  • Demonstrated ability to coach, develop and motivate front-line retail teams.
  • Flexible availability to work retail hours, including evenings, weekends and peak holiday periods.
  • Legal authorization to work in the hiring country.

Skills

Team leadership and coaching Clienteling and relationship management Visual merchandising execution Inventory control and stockroom procedures Loss-prevention best practices Sales performance management Microsoft Excel Point-of-Sale (POS) systems

Experience

Typically requires at least two years of experience in luxury or premium retail with demonstrable supervisory responsibilities and success driving sales performance.

Education

High school diploma or equivalent required; post-secondary coursework in business, fashion retail or a related discipline is preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a client-focused, design-driven workplace where craftsmanship and contemporary luxury intersect. The brand emphasises personal development, in-store collaboration and a strong service ethos representative of Tapestry's broader retail portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.