Coach Store Sales Support Specialist

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Location
New YorkNew YorkUSA
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is a globally recognised American luxury house specialising in leather goods, handbags and accessories. As part of Tapestry, Inc., the brand blends craft-centric design with contemporary sensibility, operating flagship stores and wholesale accounts worldwide. The employer places emphasis on customer experience, product craftsmanship and professional development within a lifestyle luxury retail environment.

Coach in New York seeks a Sales Support Associate III to manage store operations, clienteling and inventory for luxury retail.

Role & Responsibilities

  • Provide proactive operational support to store sales teams, ensuring seamless client servicing and elevated in-store experiences.
  • Manage point-of-sale transactions, exchanges and returns, and ensure accurate cash handling and daily reconciliation.
  • Maintain stockroom organisation, conduct regular inventory counts, process incoming shipments and oversee replenishment on the sales floor.
  • Support clienteling activities: prepare client communications, process special requests and assist with appointment scheduling.
  • Assist visual merchandising and on-floor presentation to uphold brand standards and promotional directives.
  • Generate and maintain sales and operational reports to inform store leadership and improve performance metrics.
  • Coordinate store events and client experiences, liaising with store management and corporate teams as required.
  • Train and mentor junior support staff on operational procedures, POS usage and brand service protocols.

Qualifications

  • Proven retail experience in a luxury or premium brand environment; demonstrated understanding of high-touch client service.
  • Strong numerical accuracy and experience with cash handling and point-of-sale procedures.
  • Excellent interpersonal and written communication skills, with professional presentation standards.
  • Ability to manage multiple operational tasks under deadline and maintain composure in a fast-paced retail setting.
  • Reliable, discreet and trustworthy with respect to client data and store assets.

Skills

Clienteling Retail POS systems Inventory management Visual merchandising Microsoft Excel CRM

Experience

Typically 2–4 years of hands-on experience in retail operations or sales support within a luxury or premium retail environment; experience with clienteling and inventory control is preferred.

Education

High school diploma or equivalent required; tertiary education in retail, business or hospitality preferred but not mandatory.

Workplace

This position is based in New York, New York, USA.

Culture

Coach fosters a design-driven, client-centric culture rooted in craftsmanship and contemporary luxury. As a member of Tapestry, the brand encourages professional growth, collaborative teamwork and a service ethos tailored to discerning clientele.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate III», «Retail Sales Support Associate», «Client Services Associate», «Retail Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.