Coach Store Sales Support Specialist

Location
Seniority Mid-Level
Posted ✦ Today
Apply ⟼

Coach in New York seeks a Sales Support Associate III to manage store operations, clienteling and inventory for luxury retail.

Overview

Coach is a globally recognised American luxury house specialising in leather goods, handbags and accessories. As part of Tapestry, Inc., the brand blends craft-centric design with contemporary sensibility, operating flagship stores and wholesale accounts worldwide. The employer places emphasis on customer experience, product craftsmanship and professional development within a lifestyle luxury retail environment.

Role & Responsibilities

  • Provide proactive operational support to store sales teams, ensuring seamless client servicing and elevated in-store experiences.
  • Manage point-of-sale transactions, exchanges and returns, and ensure accurate cash handling and daily reconciliation.
  • Maintain stockroom organisation, conduct regular inventory counts, process incoming shipments and oversee replenishment on the sales floor.
  • Support clienteling activities: prepare client communications, process special requests and assist with appointment scheduling.
  • Assist visual merchandising and on-floor presentation to uphold brand standards and promotional directives.
  • Generate and maintain sales and operational reports to inform store leadership and improve performance metrics.
  • Coordinate store events and client experiences, liaising with store management and corporate teams as required.
  • Train and mentor junior support staff on operational procedures, POS usage and brand service protocols.

Qualifications

  • Proven retail experience in a luxury or premium brand environment; demonstrated understanding of high-touch client service.
  • Strong numerical accuracy and experience with cash handling and point-of-sale procedures.
  • Excellent interpersonal and written communication skills, with professional presentation standards.
  • Ability to manage multiple operational tasks under deadline and maintain composure in a fast-paced retail setting.
  • Reliable, discreet and trustworthy with respect to client data and store assets.

Skills

Clienteling Retail POS systems Inventory management Visual merchandising Microsoft Excel CRM

Experience

Typically 2–4 years of hands-on experience in retail operations or sales support within a luxury or premium retail environment; experience with clienteling and inventory control is preferred.

Education

High school diploma or equivalent required; tertiary education in retail, business or hospitality preferred but not mandatory.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach fosters a design-driven, client-centric culture rooted in craftsmanship and contemporary luxury. As a member of Tapestry, the brand encourages professional growth, collaborative teamwork and a service ethos tailored to discerning clientele.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.