Coach Store Sales Support Associate
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a global luxury accessories and lifestyle brand within the Tapestry group, recognised for modern American craftsmanship and elevated leather goods. As part of a diversified luxury house, the brand blends heritage design with an omnichannel retail strategy and offers career opportunities across stores, wholesale and corporate functions.
Coach — Sales Support Associate III in New York, NY. Join Coach to support store operations, clienteling and merchandising for a leading luxury accessories brand.
Role & Responsibilities
- Deliver consistent, elevated client service across all customer touchpoints and assist sales advisors to achieve store KPIs.
- Manage point-of-sale operations including transactions, returns, and cash reconciliation with strict adherence to policy.
- Maintain inventory accuracy through stock receiving, cycle counts, replenishment and disposition of damaged goods.
- Execute visual merchandising standards and ensure product presentation aligns with brand guidelines.
- Utilise CRM tools to support clienteling activities — scheduling follow-ups, logging interactions and supporting targeted outreach.
- Prepare daily and weekly sales and stock reports, escalate trends or issues to store management and regional teams.
- Coach and mentor junior sales staff on operational procedures and client service best practices as required.
Qualifications
- High school diploma or equivalent required; post-secondary coursework in retail, business or hospitality preferred.
- Demonstrable history of working within fashion or luxury retail with progressive responsibility.
- Proven ability to handle cash, complete reconciliations and follow loss-prevention procedures.
- Excellent interpersonal skills with a client-focused disposition and polished professional presentation.
- Strong organisational aptitude with attention to detail and the capacity to prioritise competing tasks.
Skills
Experience
Typically requires 2–4 years of retail or luxury sales support experience; previous experience in a high-volume store environment and familiarity with CRM-driven clienteling are preferred. Supervisory or mentorship experience is advantageous.
Education
High school diploma or equivalent required; associate or bachelor’s degree in business, retail management or a related field is an advantage.
Workplace
The role is situated in New York, New York, USA.
Culture
Coach operates at the intersection of heritage craftsmanship and contemporary retail, emphasising elevated client service and attention to detail. The workplace culture values polished presentation, collaboration across store and regional teams, and a commitment to brand standards and customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate III», «Retail Sales Coordinator», «Client Services Associate», «Sales Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.