Coach Store Sales Support Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach — Sales Support Associate III in New York, NY. Join Coach to support store operations, clienteling and merchandising for a leading luxury accessories brand.

Overview

Coach is a global luxury accessories and lifestyle brand within the Tapestry group, recognised for modern American craftsmanship and elevated leather goods. As part of a diversified luxury house, the brand blends heritage design with an omnichannel retail strategy and offers career opportunities across stores, wholesale and corporate functions.

Role & Responsibilities

  • Deliver consistent, elevated client service across all customer touchpoints and assist sales advisors to achieve store KPIs.
  • Manage point-of-sale operations including transactions, returns, and cash reconciliation with strict adherence to policy.
  • Maintain inventory accuracy through stock receiving, cycle counts, replenishment and disposition of damaged goods.
  • Execute visual merchandising standards and ensure product presentation aligns with brand guidelines.
  • Utilise CRM tools to support clienteling activities — scheduling follow-ups, logging interactions and supporting targeted outreach.
  • Prepare daily and weekly sales and stock reports, escalate trends or issues to store management and regional teams.
  • Coach and mentor junior sales staff on operational procedures and client service best practices as required.

Qualifications

  • High school diploma or equivalent required; post-secondary coursework in retail, business or hospitality preferred.
  • Demonstrable history of working within fashion or luxury retail with progressive responsibility.
  • Proven ability to handle cash, complete reconciliations and follow loss-prevention procedures.
  • Excellent interpersonal skills with a client-focused disposition and polished professional presentation.
  • Strong organisational aptitude with attention to detail and the capacity to prioritise competing tasks.

Skills

Clienteling and relationship management Point-of-sale (POS) operations and cash handling Inventory control and stock reconciliation Visual merchandising execution CRM usage for client outreach and recordkeeping Microsoft Excel for basic reporting

Experience

Typically requires 2–4 years of retail or luxury sales support experience; previous experience in a high-volume store environment and familiarity with CRM-driven clienteling are preferred. Supervisory or mentorship experience is advantageous.

Education

High school diploma or equivalent required; associate or bachelor’s degree in business, retail management or a related field is an advantage.

Workplace

The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.

Culture

Coach operates at the intersection of heritage craftsmanship and contemporary retail, emphasising elevated client service and attention to detail. The workplace culture values polished presentation, collaboration across store and regional teams, and a commitment to brand standards and customer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.