Coach Store Sales Supervisor
Coach in New York, NY seeks a Lead Supervisor to drive sales, coach the team and elevate client experience in-store.
Overview
Coach is an American luxury house known for its craftsmanship in leather goods and contemporary accessories. Operating globally, the brand is part of Tapestry, Inc., and combines heritage leather expertise with modern, fashion-forward design. As an employer, Coach emphasizes retail excellence, client experience, and professional development across its store network.
Role & Responsibilities
- Lead and supervise the store sales team during assigned shifts to achieve daily, weekly and monthly sales targets and KPIs.
- Deliver exceptional clienteling and concierge-level service; cultivate long-term relationships with high-value customers and prospects.
- Coach, mentor and develop sales associates through ongoing feedback, formal training and performance reviews; drive selling skills and product knowledge.
- Oversee operational duties including opening/closing procedures, cash handling, POS reconciliation and adherence to loss-prevention protocols.
- Implement visual merchandising standards and ensure the sales floor reflects current brand directives and promotional activity.
- Manage inventory transactions, receive shipments, conduct cycle counts and support stock replenishment to optimize availability.
- Support store leadership with scheduling, payroll administration and labour optimization while maintaining service levels during peak periods.
Qualifications
- Minimum 2 years of supervisory or lead experience in premium or luxury retail environments.
- Proven track record of achieving sales targets and developing store-level talent.
- Strong leadership presence with the ability to motivate a multicultural, client-facing team.
- Excellent interpersonal and communication skills, with polished client-facing etiquette.
- Flexible availability including weekends, holidays and peak retail periods; capacity to work retail shift patterns.
Skills
Experience
Typically requires at least 2 years in a supervisory or lead role within fashion, leather goods or luxury retail, with demonstrable results in sales growth, team development and operational discipline.
Education
High school diploma or equivalent required; tertiary education in business, retail management or fashion is preferred but not mandatory.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach cultivates a client-centric, design-led retail culture where craftsmanship and commercial performance intersect. The environment values mentorship, professional growth and adherence to brand standards, with a focus on delivering elevated, personalised service in every store.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.