Coach Store Sales Specialist
Coach Sales Associate in New York — luxury retail role delivering personalised client service and achieving sales targets for Coach in New York.
Overview
Coach is an American luxury leather goods and accessories house, part of the Tapestry portfolio. The brand blends heritage craftsmanship with contemporary design and operates global retail, wholesale and digital channels. As an employer, Coach is known for fast-paced retail operations, an emphasis on client experience and opportunities for professional development within a global luxury group.
Role & Responsibilities
- Deliver exceptional, personalised client service consistent with Coach's luxury positioning, cultivating long-term relationships and repeat business.
- Achieve and exceed individual and store sales targets through consultative selling, product storytelling and proactive clienteling.
- Execute visual merchandising and store presentation standards to maintain brand aesthetics and seasonal floor sets.
- Process sales transactions accurately using the store POS, manage returns and exchanges, and uphold cash-handling procedures.
- Support inventory control activities including receiving, stock replenishment, cycle counts and loss-prevention protocols.
- Contribute to daily store operations: opening/closing duties, maintaining housekeeping standards and collaborating with the management team on promotions and events.
Qualifications
- Proven ability to provide high-quality client service with a polished, professional presence.
- Strong interpersonal and communication skills; confident in building rapport with diverse clientele.
- Flexible availability including evenings, weekends and peak retail periods.
- Right to work in the United States (or the country of hire) and ability to meet required scheduling demands.
Skills
Experience
Typically 1+ year of retail or client-facing sales experience, preferably within luxury, fashion or accessories. Demonstrated track record of meeting sales targets and delivering elevated customer service is preferred.
Education
High school diploma or equivalent; vocational training or coursework in fashion, retail or hospitality is advantageous.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.617 open roles in New York, including 20 posted recently. The broader New York area accounts for 1.737 active listings on Cerulean, 30 of which are new. In USA as a whole, Cerulean currently features 3.489 open positions, with 213 posted this week.
Culture
Coach fosters a performance-driven retail culture rooted in craftsmanship and contemporary design, where team collaboration and client focus are paramount. The workplace emphasizes professional development and internal mobility within the broader Tapestry group, alongside a commitment to diversity and inclusive service standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Retail Sales Associate», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.