Coach Store Sales Representative

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Location
New YorkNew YorkUSA
Seniority
Entry-Level
Posted
Apr 1, 2026

About Coach

Coach is an American luxury house renowned for leather goods and accessories, operating globally as part of Tapestry, Inc. The brand blends craftsmanship with contemporary design and positions itself as a premium lifestyle label within a broader luxury-group portfolio.

Coach seeks a Sales Associate in New York, NY — entry-level retail role focused on client service, luxury product expertise, and sales performance.

Role & Responsibilities

  • Deliver exceptional, personalised service to high-value clientele, building long-term relationships through clienteling and follow-up.
  • Achieve and exceed individual and store sales targets through consultative selling, upselling and cross-selling of product categories.
  • Operate the point-of-sale (POS) system, process transactions accurately and manage cash handling procedures.
  • Maintain visual merchandising standards and ensure the boutique environment reflects brand presentation guidelines.
  • Support inventory processes including stock replenishment, cycle counts and loss-prevention practices.
  • Participate in store events, launches and client appointments, contributing to local marketing and CRM activities.

Qualifications

  • Proven ability to deliver luxury-level customer service with a polished, professional demeanour.
  • Strong interpersonal and communication skills with the capacity to build rapport quickly with diverse clientele.
  • Reliable, flexible availability including weekends, evenings and holiday periods.
  • Demonstrated numeracy and attention to detail for transaction accuracy and stock control.

Skills

Clienteling Visual merchandising Upselling and cross-selling Cash handling Point-of-sale (POS) operation Inventory management Luxury product knowledge Customer relationship management (CRM) familiarity

Experience

Entry-level role; typically 0–2 years of retail experience is acceptable, with preference given to candidates who have prior experience in luxury or premium retail environments or direct client-facing roles.

Education

High school diploma or equivalent; vocational training or certificate in retail or fashion retail is advantageous.

Workplace

This position is based in New York, New York, USA.

Culture

Coach cultivates a customer-centric, design-led workplace anchored in craftsmanship and modern luxury. As part of Tapestry, the brand emphasizes collaboration, professional development and a retail culture that values personal initiative and elevated service standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Retail Sales Associate», «Client Advisor», «Luxury Sales Consultant», «Retail Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.