Coach Store Sales Representative
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 11, 2026
About Coach
Coach is a global New York–born fashion house renowned for leather goods and contemporary accessories. Operating as a member of the Tapestry portfolio, Coach combines modern luxury design with accessible, city‑inspired sensibilities and a corporate commitment to inclusion and innovation.
Coach (Tapestry) in Aurora, IL seeks a part‑time Sales Associate at Chicago Premium Outlets; hourly pay $15.00–$19.50.
Role & Responsibilities
- Serve as a front‑line ambassador of the Coach brand, consistently delivering the Coach Guide to Style and Service standards.
- Develop and maintain enduring client relationships through personalized styling, product expertise and tailored recommendations to drive loyalty and repeat business.
- Achieve individual and store sales targets through cross‑selling, upselling and execution of personal sales plans; track and meet KPIs.
- Leverage mobile POS, clienteling tools and social selling (including short‑form video and live demonstrations) to capture customer data and convert leads.
- Execute daily store operations: cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receipt and replenishment, and visual merchandising.
- Maintain a clean, organized sales floor and stockroom; comply with POS procedures, asset protection and retail policies.
- Support inventory cycles and product movement; assist teammates across functional areas as required.
- Participate in brand initiatives, training programs and inclusion activities; accept and act on feedback while preserving a calm, professional demeanor.
Qualifications
- Minimum of 1+ year of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
- Proficiency operating POS systems and mobile devices (iPad/laptop, Mobile POS); ability to read price/release sheets.
- Strong English language proficiency.
- Familiarity with social media selling, live‑stream shopping or video demos and clienteling/data acquisition techniques (preferred).
- Ability to work a flexible retail schedule including nights, weekends, peak seasons and public holidays.
- Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; able to climb, bend, kneel and maneuver between sales floor and stockroom.
Skills
Experience
At least 1 year of sales experience; prior luxury retail experience is preferred though equivalent combinations of education and retail experience will be considered.
Workplace
This position is based in Aurora, Illinois, USA, within easy reach of Chicago.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(k); Paid Paternity and Maternity leave; Commuter benefits; Disability insurance; Tuition assistance.
Culture
Coach blends New York creativity with commercial rigor and an inclusive workplace ethos as part of the Tapestry group. The environment rewards customer focus, ambition and adaptability while promoting diversity, equity and ongoing learning.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Sales Advisor», «Client Advisor», «Retail Sales Associate», «Luxury Retail Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.