Coach Store Sales Lead
- Employment
- Full-Time
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury leather‑goods house and fashion brand, operating globally under the Tapestry, Inc. group. Renowned for leather craftsmanship and contemporary design, Coach combines heritage product expertise with a fast‑paced retail network and a strong emphasis on client experience and brand storytelling.
Coach Lead Supervisor in New York — supervise store operations, lead sales team and deliver luxury client service at Coach’s New York store.
Role & Responsibilities
- Lead and motivate the store sales team to achieve daily and monthly KPIs, including sales, conversion, average transaction value and clienteling metrics.
- Coach, develop and mentor associates through on‑the‑floor training, performance feedback and individual development plans.
- Own daily store operations: opening/closing procedures, cash handling, register reconciliation and scheduling.
- Implement and maintain Coach visual merchandising and presentation standards to deliver a differentiated luxury retail experience.
- Manage inventory accuracy, stock replenishment and loss‑prevention procedures in partnership with logistics and store management.
- Deliver exceptional client service to VIP and walk‑in clients through proactive clienteling, appointments and follow‑up.
- Execute brand promotions, product launches and local marketing initiatives while ensuring compliance with company policies and visual directives.
Qualifications
- Proven supervisory or lead experience in a luxury or premium retail environment.
- Demonstrable track record of meeting or exceeding sales targets and KPIs.
- Strong people leadership skills with experience coaching and developing frontline sales associates.
- Excellent interpersonal and communication skills; professional presentation and client service orientation.
- Flexible availability including evenings, weekends and holiday periods.
Skills
Experience
Typically 2+ years in retail sales with at least 1 year in a supervisory or lead role within a luxury or premium-brand environment. Demonstrated success in driving sales performance and developing store teams.
Education
High school diploma or equivalent required; post‑secondary education in business, fashion or related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach’s retail culture blends a strong service ethic with commercial rigor: teams are client‑centric, collaborative and results‑driven. Employees are expected to embody the brand’s modern luxury aesthetic while benefiting from structured training and opportunities for progression within the Tapestry portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Supervisor», «Retail Team Lead», «Senior Sales Supervisor», «Lead Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.