Coach Store Sales Lead

Location
Employment Full-Time
Seniority Supervisor
Posted ✦ Today
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Coach Lead Supervisor in New York — supervise store operations, lead sales team and deliver luxury client service at Coach’s New York store.

Overview

Coach is an American luxury leather‑goods house and fashion brand, operating globally under the Tapestry, Inc. group. Renowned for leather craftsmanship and contemporary design, Coach combines heritage product expertise with a fast‑paced retail network and a strong emphasis on client experience and brand storytelling.

Role & Responsibilities

  • Lead and motivate the store sales team to achieve daily and monthly KPIs, including sales, conversion, average transaction value and clienteling metrics.
  • Coach, develop and mentor associates through on‑the‑floor training, performance feedback and individual development plans.
  • Own daily store operations: opening/closing procedures, cash handling, register reconciliation and scheduling.
  • Implement and maintain Coach visual merchandising and presentation standards to deliver a differentiated luxury retail experience.
  • Manage inventory accuracy, stock replenishment and loss‑prevention procedures in partnership with logistics and store management.
  • Deliver exceptional client service to VIP and walk‑in clients through proactive clienteling, appointments and follow‑up.
  • Execute brand promotions, product launches and local marketing initiatives while ensuring compliance with company policies and visual directives.

Qualifications

  • Proven supervisory or lead experience in a luxury or premium retail environment.
  • Demonstrable track record of meeting or exceeding sales targets and KPIs.
  • Strong people leadership skills with experience coaching and developing frontline sales associates.
  • Excellent interpersonal and communication skills; professional presentation and client service orientation.
  • Flexible availability including evenings, weekends and holiday periods.

Skills

Team leadership and coaching Clienteling and VIP service Visual merchandising Inventory management and loss prevention POS systems and cash handling Sales performance management

Experience

Typically 2+ years in retail sales with at least 1 year in a supervisory or lead role within a luxury or premium-brand environment. Demonstrated success in driving sales performance and developing store teams.

Education

High school diploma or equivalent required; post‑secondary education in business, fashion or related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach’s retail culture blends a strong service ethic with commercial rigor: teams are client‑centric, collaborative and results‑driven. Employees are expected to embody the brand’s modern luxury aesthetic while benefiting from structured training and opportunities for progression within the Tapestry portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.