Coach Store Sales Coordinator
About Coach
Coach is a globally recognized luxury leather-goods and accessories brand operating under the Tapestry, Inc. portfolio. The company is known for modern American craftsmanship, a design-led approach, and a retail network that blends elevated product presentation with attentive client service. As an employer, Coach emphasizes brand heritage, cross-functional collaboration across merchandising and retail operations, and a client-centric sales culture.
Coach Sales Support Associate in New York — support retail operations, CRM and sales reporting for a leading luxury accessories brand.
Role & Responsibilities
- Provide day-to-day operational support to retail stores and the sales team, ensuring seamless execution of sales processes and client service standards.
- Process and manage sales orders, transfers and returns accurately within the brand's retail systems and CRM.
- Maintain and update customer records and clienteling activities in Salesforce or equivalent CRM, supporting follow-up and retention initiatives.
- Generate, analyse and distribute daily and weekly sales and inventory reports to store leadership and regional teams.
- Coordinate with merchandising, inventory and logistics teams to resolve stock discrepancies, expedite replenishment and support store replenishment planning.
- Support onboarding and ongoing training of sales staff on systems, visual standards and sales procedures.
- Assist in planning and executing in-store events, private appointments and VIP client experiences.
- Handle escalated customer service issues with discretion and a solutions-oriented approach, preserving the brand experience.
Qualifications
- Proven experience in retail operations, sales support or client services within a premium or luxury environment.
- Excellent verbal and written communication skills and proven ability to work with cross-functional stakeholders.
- Strong organizational skills with a high degree of attention to detail and accuracy in transactional work.
- Ability to prioritise multiple tasks in a fast-paced retail environment and to work flexible hours when required.
- Discretion handling confidential client information and financial transactions.
Skills
Experience
Typically 3+ years in retail operations, sales support, or customer service—preferably within a luxury fashion or accessories brand. Experience with CRM platforms and retail reporting is expected.
Education
High school diploma required; bachelor's degree in business, retail management, or a related field preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach fosters a collaborative, design-driven workplace rooted in craftsmanship and elevated client service. As part of the Tapestry group, the brand balances heritage product values with modern retail initiatives, offering employees exposure to cross-functional projects and an emphasis on professional development within luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate», «Sales Support Specialist», «Retail Operations Associate», «Client Services Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.