Coach Store Sales Consultant
Coach seeks a Sales Associate in New York, NY to deliver luxury client service, drive sales and support in-store visual merchandising.
Overview
Coach is an American luxury fashion house known for leather goods and accessible-luxury accessories. The brand is part of the Tapestry group and operates globally through flagship stores, concessions, and wholesale partners. As an employer, Coach emphasizes craftsmanship, brand heritage and customer-focused retail operations across its store network.
Role & Responsibilities
- Deliver exceptional, personalised service to luxury clients through active clienteling and relationship building.
- Achieve individual and store sales targets via consultative selling and product knowledge.
- Maintain elevated standards of visual merchandising and store presentation consistent with brand guidelines.
- Operate the point-of-sale (POS) system, process transactions, returns and exchanges accurately and securely.
- Manage stockroom procedures including receiving, inventory counts and replenishment.
- Support in-store marketing initiatives and promotional events, including client outreach and follow-up.
- Ensure loss-prevention protocols and cash-handling procedures are followed.
- Collaborate with store management and colleagues to maintain a cohesive, customer-focused environment.
Qualifications
- Proven ability to deliver high-touch customer service with discretion and professionalism.
- Strong verbal communication and interpersonal skills; confident selling and upselling capabilities.
- Familiarity with visual merchandising principles and attention to presentation detail.
- Reliable numeracy and experience handling cash and POS transactions.
- Flexibility to work retail hours including weekends, evenings and holiday periods.
- Right to work in the United States (if applicable for this location).
Skills
Experience
Preferably 1–2 years of retail experience, ideally within luxury or premium fashion brands, with a demonstrable track record of meeting sales targets and maintaining client relationships.
Education
High school diploma or equivalent; post-secondary study in fashion, retail, hospitality or business is advantageous but not required.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach fosters a brand-driven, client-centric culture that balances heritage craftsmanship with contemporary design. The retail environment prioritises collaboration, professional development and high standards of customer experience across its global store network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.