Coach Store Sales Consultant

Overview

Coach is a global American fashion house best known for leather goods and elevated lifestyle accessories. Part of the Tapestry portfolio, Coach combines New York heritage with contemporary design under the creative direction of Stuart Vevers. As an employer, Coach emphasizes inclusivity, product craftsmanship, omni‑channel retailing and progressive employee development within a larger group committed to diversity and equity.

Role & Responsibilities

• Serve as the front‑line ambassador for the Coach brand, delivering elevated, personalized luxury service in line with brand style and service standards.
• Build and nurture long‑term client relationships through personalized styling, product expertise and proactive follow‑up to drive repeat purchases.
• Execute omni‑channel selling using mobile POS, clienteling tools and social selling (including short‑form video) to capture data and convert new and existing customers.
• Meet or exceed individual and store KPIs by developing and executing personal sales plans and applying cross‑sell and upsell techniques.
• Perform daily operational tasks including cash wrap management, inventory receiving and processing, replenishment and visual merchandising while maintaining showroom standards.
• Process transactions efficiently across purchases, returns, exchanges and online order pickups; support inventory cycles and stockroom organization.
• Maintain a high‑energy floor presence, manage multiple customers simultaneously and adapt selling approach to fluctuating business needs.
• Support teammates across functional areas, foster a collaborative team environment and participate in brand initiatives, trainings and inclusion activities.
• Adhere to store policies for POS operation, asset protection and loss prevention; welcome feedback and maintain a professional demeanor under pressure.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Demonstrable experience operating POS systems and basic computer devices (iPad, laptop); familiarity with mobile POS and clienteling technology.
• Social media literacy and experience with short‑form video or live‑stream shopping preferred for social selling and client engagement.
• Ability to lift a minimum of 25 lb regularly (up to 50 lb occasionally), and to climb, bend, kneel and maneuver throughout the sales floor and stockroom.
• Flexible availability to work nights, weekends, peak shopping periods and public holidays as required by retail scheduling.
• Strong English language proficiency for customer interaction and team communication.

Skills

Experience

At least 1 year of retail or sales experience; prior luxury retail or brand experience and demonstrated clienteling or omni‑channel sales competency preferred.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach promotes an energetic, inclusive workplace rooted in New York creativity and a focus on craftsmanship. As part of Tapestry, the brand emphasises diversity, learning and collaborative team performance while encouraging employees to contribute ideas and develop client‑centric retail skills.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.