Coach Store Sales Consultant

About Coach

Coach is a New York–born luxury fashion house and a member of the Tapestry portfolio. Renowned for leather goods and accessible-luxury ready-to-wear, Coach combines modern design with craft-led production. As part of Tapestry, the brand emphasizes inclusion, professional development, and omni‑channel retail innovation across its global organization.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, consistently delivering elevated, personalized client service aligned with brand standards.
• Build and sustain lasting client relationships through styling advice, product expertise and proactive clienteling to drive repeat business.
• Achieve individual and store sales targets through cross-selling, upselling and tailored recommendations; execute personal sales plans and KPIs.
• Utilize mobile POS, clienteling tools and social selling (including short‑form video) to capture customer data and convert digital engagement into sales.
• Process transactions, returns, exchanges and online order pickups efficiently while adhering to POS and asset-protection procedures.
• Support daily store operations: receive and process shipments, replenish merchandise, maintain visual merchandising standards and keep sales floor/stockroom organized.
• Adapt floor activity to business needs, manage multiple customers with high energy, and assist teammates across functional areas as required.
• Participate in brand initiatives, training and inclusion activities; welcome feedback and maintain a professional, calm demeanor.
• Follow health & safety and ADA accommodation protocols; perform physical tasks including regular lifting up to 25 lbs (occasionally up to 50 lbs).

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience preferred.
• Hands-on experience with POS operations and mobile POS platforms (iPad/laptop); comfortable with basic computer use and walkie‑talkie communication.
• Strong spoken and written English proficiency.
• Social-media savvy with familiarity or interest in short‑form video, live‑stream shopping or video demos; clienteling and data-acquisition experience preferred.
• Ability to work a flexible retail schedule including nights, weekends, holidays, and peak seasons; able to lift and maneuver merchandise as required.

Skills

Experience

Minimum one year of sales experience; prior luxury or premium retail experience is preferred and will be valued.

Education

High school diploma or equivalent; additional retail, fashion or customer‑service training preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(K); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach operates within the Tapestry family and promotes an inclusive, collaborative retail culture that emphasizes creativity, customer focus and continuous learning. The brand values diverse perspectives, invests in frontline development and expects employees to combine product knowledge with authentic client engagement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.