Coach Store Sales Assistant
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- Entry-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for its leather goods and ready-to-wear collections. The brand operates globally as part of Tapestry, Inc., and combines contemporary design with heritage craftsmanship. As an employer, Coach emphasizes customer-centric retail excellence, product knowledge and professional development across its store and corporate networks.
Coach Sales Support Associate in New York — entry-level retail role supporting sales, merchandising and client service at Coach in New York City.
Role & Responsibilities
- Support in-store sales by assisting clients through the buying journey, answering product questions and executing clienteling activities.
- Operate point-of-sale transactions, process returns/exchanges and ensure accurate cash handling and till reconciliation.
- Maintain visual merchandising standards on the sales floor, execute product replenishment and sustain an organized, shoppable environment.
- Manage stockroom operations including receiving, tagging, inventory counts and timely replenishment to the sales floor.
- Provide administrative support to store management: schedule appointments, update CRM/client databases and prepare periodic sales reports.
- Assist with opening and closing procedures, health & safety compliance and ad hoc tasks to ensure seamless store operations.
Qualifications
- High school diploma or equivalent; additional retail or customer-service training is advantageous.
- Demonstrable customer-service orientation with strong interpersonal and communication skills.
- Reliable, punctual and able to work a flexible schedule including evenings, weekends and holiday periods.
- Basic numeracy for cash handling and transaction processing; attention to detail in merchandising and inventory tasks.
- Legal authorization to work in the United States (if applying for the New York location).
Skills
Experience
Entry-level role; 0–2 years of retail or client-facing experience preferred. Previous exposure to luxury or premium-brand environments is an advantage but not required.
Education
High school diploma or equivalent; vocational retail training or coursework in hospitality/retail preferred.
Workplace
The role is situated in New York, New York, USA.
Culture
Coach cultivates a collaborative, customer-first retail culture that values craftsmanship, contemporary design and professional growth. Team members are encouraged to develop product knowledge and clienteling expertise while contributing to an elevated in-store experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate», «Retail Sales Support Specialist», «Client Services Associate», «Sales Support Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.