Coach Store Sales Advisor

Location
Seniority Entry-Level
Posted ✦ Today
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Coach — New York: Sales Associate role delivering luxury client service, driving store sales and managing client relationships.

Overview

Coach is an American luxury leather goods and accessories house known for modern craftsmanship and accessible luxury. The brand is part of the Tapestry group, which houses several global lifestyle brands. Coach typically emphasizes product quality, client-focused retail experiences and offers career pathways across retail, wholesale and corporate functions.

Role & Responsibilities

  • Deliver personalised, high‑touch client service and cultivate long‑term client relationships through proactive clienteling and follow‑up.
  • Achieve and exceed individual and store sales targets through consultative selling and effective upselling/cross‑selling.
  • Maintain luxury brand presentation standards through visual merchandising, housekeeping and garment care.
  • Operate point‑of‑sale (POS) systems accurately, process transactions and manage returns/exchanges according to policy.
  • Support inventory management, stock replenishment, receives deliveries and participate in stock counts and loss prevention.
  • Contribute to team objectives, communicate client feedback and collaborate with management to optimise store performance.

Qualifications

  • Authorized to work in the United States.
  • Excellent interpersonal and communication skills with a strong customer‑service orientation.
  • Flexible availability including evenings, weekends and holiday periods.
  • Professional grooming and ability to represent a luxury brand standard.
  • Basic numeracy and proven cash‑handling accuracy.
  • Prior retail sales experience; previous luxury or leather‑goods experience preferred.

Skills

Clienteling and relationship management Sales closing and consultative selling Visual merchandising and brand presentation Cash handling and POS operation Inventory control and loss prevention Product knowledge of leather goods and accessories Strong verbal communication and interpersonal skills

Experience

At least one year of retail sales experience is expected; candidates with prior luxury or premium brand retail experience will be given preference.

Education

High school diploma or equivalent; additional retail, business or fashion coursework is advantageous but not required.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach cultivates a client‑centric, creative and collaborative retail culture rooted in craftsmanship and modern American luxury. Team members are expected to uphold refined presentation standards while contributing to a collegial environment that supports professional development across retail and corporate roles.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.