Coach Store Operations Supervisor
Coach is hiring an Assistant Store Manager in New York, NY — lead luxury retail operations and client experience for a premium leather-goods brand.
Overview
Coach is a global luxury fashion house renowned for its leather goods and ready-to-wear. The brand sits within Tapestry, Inc., and is known for blending American heritage craftsmanship with contemporary design. As an employer, Coach emphasises commercial excellence, client-focused retail standards and career progression within a fast-moving, design-led organisation.
Role & Responsibilities
- Drive store sales and KPIs by coaching and motivating the sales team to achieve individual and collective targets.
- Deliver an exceptional luxury client experience through proactive clienteling, personalized service and attention to detail.
- Support the Store Manager with daily operational management including staff scheduling, cash handling, POS reconciliation and opening/closing procedures.
- Ensure visual merchandising and brand standards are maintained to maximise conversion and average transaction value.
- Train, develop and evaluate sales associates; conduct regular performance feedback and participate in recruitment and on‑boarding.
- Manage inventory control, stock replenishment, receiving, transfers and cycle counts to minimise shrink and stock discrepancies.
- Implement loss-prevention protocols and ensure compliance with corporate policies, health & safety and local regulations.
- Analyse sales data and local market trends to support merchandising, promotional activity and staffing decisions.
Qualifications
- Proven leadership ability with a track record of developing retail teams and driving sales performance.
- Experience within a luxury, premium or fashion retail environment preferred.
- Strong commercial acumen with experience using sales metrics to inform decisions.
- Excellent client-facing and communication skills, with an emphasis on personalised service.
- Ability to work a flexible schedule, including evenings, weekends and holidays.
- Legal right to work in the country of employment.
Skills
Experience
3+ years of retail experience, preferably within luxury or premium brands, including at least 1 year in a supervisory or assistant manager capacity.
Education
High school diploma or equivalent required; bachelor’s degree in business, retail management or a related field preferred.
Workplace
The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Culture
Coach fosters a design-driven, client-centric retail culture anchored in craftsmanship and modern American luxury. The workplace emphasizes professional development, collaborative team dynamics and high standards of service and presentation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.