Coach Store Operations Specialist
Coach in New York, NY seeks a Sales Support Associate III to support store operations, clienteling and inventory control for a luxury retail environment.
Overview
Coach is an American luxury accessories and lifestyle brand known for leather goods and modern craftsmanship. The brand operates globally and is part of Tapestry, Inc., a luxury house that includes multiple fashion labels. As an employer, Coach emphasizes product quality, elevated client service and a retail culture that balances heritage craftsmanship with contemporary retail standards.
Role & Responsibilities
- Provide proactive in-store support to drive sales, enhance the client experience and maintain high standards of luxury service.
- Execute clienteling activities, including follow-ups, appointment management and VIP outreach to cultivate long-term relationships.
- Manage inventory processes: receiving, tagging, replenishment, cycle counts and discrepancy resolution in partnership with store leadership.
- Operate point-of-sale systems, process transactions, returns and exchanges with impeccable accuracy and professionalism.
- Support visual merchandising and store presentation to ensure brand-compliant displays, seasonal resets and product placement.
- Prepare and reconcile daily sales reports, assist with KPI tracking and communicate insights to store management.
- Coordinate with regional or corporate teams on stock transfers, special orders and event planning; ensure timely execution of store initiatives.
- Adhere to loss-prevention protocols, cash-handling procedures and brand security standards.
Qualifications
- Minimum 3 years' retail experience, preferably within luxury or premium fashion; prior clienteling or sales-support experience required.
- Demonstrable track record of delivering high-touch customer service and achieving sales targets.
- Strong numerical aptitude and experience with cash handling and daily reconciliation.
- Excellent verbal communication and interpersonal skills; ability to build rapport with diverse clientele.
- Detail-oriented with strong organisational skills and the ability to prioritise in a fast-paced retail environment.
- Availability to work retail hours, including evenings, weekends and peak seasonal periods.
Skills
Experience
At least 3 years of progressive retail experience, ideally within luxury or premium fashion. Experience supporting store operations, clienteling and inventory control is required; prior exposure to supervisory or lead responsibilities is advantageous.
Education
High school diploma or equivalent required; undergraduate degree in business, retail management, fashion or a related discipline preferred.
Workplace
The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.
Culture
Coach promotes a client-centric, craftsmanship-driven culture that blends American heritage with contemporary retail dynamism. The workplace values collaboration, attention to detail and the delivery of elevated service, offering opportunities to grow within a global luxury house under the Tapestry, Inc. umbrella.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.