Coach Store Operations Manager
- Location
- BroomfieldColoradoUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $17–27.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 23, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach seeks a Lead Supervisor/Store Operations Manager in Broomfield, Colorado to drive retail excellence, lead teams, and achieve sales targets.
Role & Responsibilities
- Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Serve as a Brand Ambassador embodying Coach values and driving brand awareness
- Lead implementation of company initiatives and support full operation of the business
- Monitor and analyze sales data, identify performance trends, and make recommendations to enhance store performance
- Implement individualized team development programs to increase overall customer experience and service quality
- Execute forward-planned strategies and business acumen to achieve leadership initiatives surrounding store goals and KPIs
- Support recruiting, interviewing, performance evaluation, and high-level training as needed
- Provide necessary feedback and guidance to improve individual performance and hold team accountable for achieving business goals
- Enforce team compliance with company policies, procedures, and store operational standards
- Mentor team on clienteling strategy to build long-term customer relationships and meet business goals
- Provide HR and conflict resolution support to team and district in the absence of senior leadership
- Create and maintain a customer-centric culture that prioritizes customer satisfaction
Qualifications
- Minimum 1+ years of equivalent experience managing competitive retail space at a lead supervisor level
- Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally
- Ability to climb, bend, kneel, and maneuver sales floor and stockroom
- Demonstrated ability to exceed sales goals and drive results consistently
- Proficiency in establishing trust, maintaining integrity, and supporting collaboration
- Strong business acumen and strategic thinking capability
- Customer-focused mindset with commitment to internal and external partner satisfaction
Skills
Experience
Minimum 1+ years of equivalent experience managing competitive retail space at the lead supervisor level, with demonstrated ability to drive sales performance, develop teams, and execute operational excellence in a retail environment.
Education
High school diploma or equivalent required; additional education in business, retail management, or related fields preferred.
Workplace
This position is based in Broomfield, Colorado, USA, within easy reach of Denver.
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Store Supervisor», «Retail Operations Lead», «Store Manager - Sales Leadership», «Retail Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.