Coach Store Operations Coordinator
Coach in New York, NY seeks a Sales Support Associate II to support store operations, inventory and clienteling for its luxury retail boutique.
Overview
Coach is an American luxury fashion house known for its leather goods, accessories and modern apparel. As part of Tapestry, Inc., the brand operates a global retail network and emphasises craftsmanship, contemporary design and elevated client experiences. Coach is recognised for developing retail talent and maintaining rigorous standards of product presentation and customer service across boutiques and wholesale channels.
Role & Responsibilities
- Provide day-to-day operational support to the store team, ensuring seamless execution of sales activities and client appointments.
- Manage inventory processes including stock replenishment, incoming shipments, cycle counts and discrepancy resolution.
- Execute clienteling duties: maintain and update customer records, coordinate follow-ups and support targeted outreach to high-value clients.
- Operate and troubleshoot point-of-sale transactions, process returns/exchanges and ensure accurate cash handling and reconciliation.
- Prepare and deliver sales and operational reports to store management, monitor KPIs and contribute insight to improve store performance.
- Support visual merchandising standards and assist with floor moves, product presentation and seasonal resets.
- Coordinate administrative tasks such as payroll timekeeping inputs, staff scheduling assistance and supply ordering.
- Act as a liaison between store and corporate teams (loss prevention, inventory, logistics) to resolve operational issues promptly.
Qualifications
- 2+ years experience in retail operations or client-facing roles, preferably within premium or luxury fashion.
- Proven ability to manage inventory processes and execute loss-prevention best practices.
- Strong organizational aptitude with meticulous attention to detail and high standards for presentation.
- Excellent interpersonal skills with a service-oriented approach to high-net-worth clientele.
- Flexible availability including weekends, peak retail periods and store events.
Skills
Experience
Mid-level retail experience with a minimum of two years supporting store operations or sales functions; experience in luxury or premium retail preferred.
Education
High school diploma or equivalent required; post-secondary coursework in business, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach’s retail culture emphasises elevated client service, attention to product integrity and continuous development of store talent. The work environment blends fast-paced retail commerce with a collaborative, brand-driven ethos focused on delivering refined customer experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.