Coach Store Operations Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York seeks a Sales Support Associate III to support store operations, clienteling and inventory for its luxury retail business.

Overview

Coach is an internationally recognised American luxury fashion house known for its leather goods, ready-to-wear and accessories. As part of the Tapestry group, the brand combines heritage craftsmanship with contemporary design and operates a global retail and wholesale network that emphasises client experience and product excellence.

Role & Responsibilities

  • Deliver high-quality client service and support frontline sales associates to meet and exceed store sales targets.
  • Maintain store operational standards including inventory control, stock replenishment, pricing accuracy and loss prevention procedures.
  • Execute visual merchandising directives and ensure windows and floor sets reflect brand guidelines and seasonal campaigns.
  • Operate point-of-sale and CRM systems to process transactions, manage client profiles and follow up on leads and orders.
  • Prepare daily and weekly sales and operational reports for store leadership and regional management.
  • Coordinate returns, repairs and after-sales service to uphold customer satisfaction and brand reputation.
  • Act as a liaison between the store and regional teams for product flow, promotional execution and staff training.

Qualifications

  • Proven track record in luxury or premium retail environments, with an emphasis on client service and sales support.
  • Strong numerical aptitude and attention to detail for inventory, cash handling and reporting tasks.
  • Excellent verbal and written communication skills with the ability to represent the brand professionally.
  • Flexible availability to work retail hours, including evenings, weekends and peak seasonal periods.
  • Demonstrated ability to follow brand visual standards and execute merchandising plans precisely.

Skills

Clienteling Point-of-sale (POS) systems Inventory management Visual merchandising Microsoft Excel CRM platforms

Experience

Typically 3+ years of retail experience, preferably within luxury or premium fashion, with demonstrable experience in store operations, client service and sales support functions.

Education

High school diploma or equivalent required; tertiary education in retail, business or fashion is preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a culture that balances heritage craftsmanship with contemporary creativity; teams are client-centric, collaborative and focused on delivering a premium retail experience. As part of Tapestry, employees encounter a matrixed environment that values professional development, operational excellence and an inclusive approach to luxury retail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.