Coach Store Operations Assistant
- Seniority
- Entry-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a global luxury house known for its leather goods, handbags and accessories. The brand operates as part of Tapestry, Inc., and combines modern design with artisanal craftsmanship. As an employer, Coach offers a fast-paced retail environment rooted in customer service excellence and brand heritage.
Coach — Sales Support Associate in New York. Provide store operations and clienteling support for a leading luxury leather goods brand.
Role & Responsibilities
- Provide daily operational support to store sales teams, including opening/closing procedures, cash handling and reconciliation.
- Process sales transactions accurately using the point-of-sale system and support returns/exchanges according to brand policy.
- Assist with inventory control: receiving, tagging, replenishment and cycle counts to maintain stock integrity.
- Support clienteling activities by maintaining client records, preparing client communications and coordinating appointments.
- Prepare and deliver routine sales and operational reports to store management; escalate discrepancies or issues.
- Collaborate with visual merchandising and store leadership to ensure product presentation aligns with brand standards.
- Perform administrative duties such as scheduling support, supplies management and liaison with regional operations teams.
Qualifications
- High school diploma or equivalent; post-secondary coursework in retail, business or hospitality is a plus.
- Demonstrable attention to detail with strong organizational and numeracy skills.
- Excellent verbal and written communication skills and polished client-facing demeanor.
- Flexible availability including evenings, weekends and seasonal peaks.
- Authorization to work in the United States (if applying for U.S.-based roles).
Skills
Experience
Typically 1+ year of retail, sales support or customer service experience; experience within luxury or premium retail preferred.
Education
High school diploma or equivalent; associate degree or retail-related certification advantageous.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a culture that balances contemporary design sensibilities with traditional craftsmanship. The workplace emphasizes customer-centric service, collaborative teamwork and professional development within a dynamic retail setting.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate», «Sales Support Associate I», «Sales Operations Associate», «Client Services Assistant», «Retail Sales Support», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.