Coach Store Operations Assistant

Location
Seniority Entry-Level
Posted ✦ Today
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Coach — Sales Support Associate in New York. Provide store operations and clienteling support for a leading luxury leather goods brand.

Overview

Coach is a global luxury house known for its leather goods, handbags and accessories. The brand operates as part of Tapestry, Inc., and combines modern design with artisanal craftsmanship. As an employer, Coach offers a fast-paced retail environment rooted in customer service excellence and brand heritage.

Role & Responsibilities

  • Provide daily operational support to store sales teams, including opening/closing procedures, cash handling and reconciliation.
  • Process sales transactions accurately using the point-of-sale system and support returns/exchanges according to brand policy.
  • Assist with inventory control: receiving, tagging, replenishment and cycle counts to maintain stock integrity.
  • Support clienteling activities by maintaining client records, preparing client communications and coordinating appointments.
  • Prepare and deliver routine sales and operational reports to store management; escalate discrepancies or issues.
  • Collaborate with visual merchandising and store leadership to ensure product presentation aligns with brand standards.
  • Perform administrative duties such as scheduling support, supplies management and liaison with regional operations teams.

Qualifications

  • High school diploma or equivalent; post-secondary coursework in retail, business or hospitality is a plus.
  • Demonstrable attention to detail with strong organizational and numeracy skills.
  • Excellent verbal and written communication skills and polished client-facing demeanor.
  • Flexible availability including evenings, weekends and seasonal peaks.
  • Authorization to work in the United States (if applying for U.S.-based roles).

Skills

Customer service Clienteling Point-of-sale (POS) systems Salesforce Microsoft Excel Inventory management Cash handling Visual merchandising basics

Experience

Typically 1+ year of retail, sales support or customer service experience; experience within luxury or premium retail preferred.

Education

High school diploma or equivalent; associate degree or retail-related certification advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach cultivates a culture that balances contemporary design sensibilities with traditional craftsmanship. The workplace emphasizes customer-centric service, collaborative teamwork and professional development within a dynamic retail setting.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.