Coach Store Operations Assistant Manager

Location
Seniority Supervisor
Posted ✦ Today
Apply ⟼

Coach hiring Assistant Store Manager in New York City — lead boutique sales, clienteling and store operations for the luxury leather goods brand.

Overview

Coach is an American luxury leather goods brand and part of the Tapestry group. Renowned for craftsmanship and accessible luxury, the brand operates a global network of boutiques and wholesale channels and combines heritage design with contemporary retail standards.

Role & Responsibilities

  • Support the Store Manager in achieving sales targets and KPIs through daily leadership of the sales floor and active clienteling.
  • Coach, develop and schedule the boutique team; deliver product training and performance feedback to maximise conversion and average transaction value.
  • Drive exceptional client experience by maintaining high standards of service, personalised outreach and after‑sales follow-up.
  • Oversee visual merchandising, store presentation and floor moves to ensure alignment with global brand directives and seasonal campaigns.
  • Manage operational tasks including cash handling and reconciliation, inventory control, stockroom organisation and loss‑prevention protocols.
  • Execute local marketing initiatives, events and client receptions to increase footfall and strengthen brand loyalty.
  • Ensure compliance with health & safety, cash security and company policies; act as deputy in the Store Manager's absence.

Qualifications

  • Demonstrated leadership ability with a minimum of 2 years' supervisory experience in retail, preferably within a premium or luxury brand.
  • Strong commercial acumen with a proven track record of meeting or exceeding sales targets and KPIs.
  • Excellent interpersonal and communication skills, with the ability to coach and motivate a diverse team.
  • Flexible availability including evenings, weekends and public holidays; legal authorization to work in the hiring country.
  • Professional demeanour and knowledge of luxury product categories, particularly leather goods and accessories.

Skills

Clienteling Visual merchandising Cash handling and reconciliation Inventory management Loss prevention Team coaching and development Point of Sale (POS) systems CRM familiarity

Experience

At least 2 years of retail supervisory experience with demonstrated success in team leadership and sales performance; prior experience in a luxury or premium retail environment is preferred.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach emphasises an entrepreneurial, customer‑centric retail culture that balances heritage craftsmanship with contemporary retail innovation. Teams operate in a collaborative environment where coaching, service excellence and brand presentation are prioritized.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.