Coach Store Manager

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experience
• Serve as a Brand Ambassador embodying Coach values and increasing brand awareness
• Establish trust and support an environment of collaboration and inclusive culture within the store
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
• Implement individualized team development initiatives to increase overall customer experience
• Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
• Support recruiting, interviewing, performance evaluation, and high-level training as needed
• Provide feedback and guidance to improve individual and team performance; hold team accountable for goals
• Adhere to and enforce team compliance of company policies, procedures, and store operational guidelines
• Create customer-centric environment that prioritizes customer satisfaction and builds long-term customer relationships
• Provide HR and conflict resolution support to team and district in absence of senior leadership

Qualifications

• Minimum 1+ years of equivalent experience managing competitive retail space at lead supervisor level or above
• Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally
• Ability to climb, bend, kneel, and maneuver sales floor and stockroom
• Demonstrates courage, creativity, and customer focus
• Shows drive for results and interpersonal savvy
• Exhibits learning agility and ability to handle ambiguity
• Demonstrates strategic agility, commitment to developing direct reports, and ability to build effective teams

Skills

Experience

Minimum 1+ years of equivalent experience managing competitive retail space at the lead supervisor level. Proven track record of achieving sales targets, leading teams, and implementing store initiatives in a fast-paced retail environment.

Education

High school diploma or equivalent required; college education preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 17 to USD 27.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.