Coach Store Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $17–27.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 20, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Store Manager position in Tempe, Arizona. Lead retail operations, drive sales performance, and build high-performing teams in this leadership role.
Role & Responsibilities
- Establish and maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Embody Coach brand values and serve as a Brand Ambassador to increase brand awareness across the store
- Monitor and analyze sales data to identify trends and make strategic recommendations to enhance store performance
- Recruit, interview, evaluate, and provide high-level training to team members to support professional development
- Implement individualized team development strategies to increase overall customer experience and performance outcomes
- Execute forward-planned strategies to achieve leadership initiatives, store goals, and key performance indicators
- Provide feedback, guidance, and accountability measures to improve individual and team performance
- Ensure store compliance with Company policies, procedures, and operational standards
- Champion innovative strategies for exceptional customer experiences and mentor team on clienteling practices
- Support HR functions and conflict resolution in the absence of district leadership
- Foster an inclusive, collaborative team environment that promotes trust, integrity, and fair treatment
Qualifications
- Minimum 1+ years of equivalent experience managing a competitive retail space at the Lead Supervisor level or higher
- Ability to lift, carry, and move product, cartons, props, or fixtures weighing up to 50 pounds occasionally and 25 pounds regularly
- Capacity to bend, reach, stretch, climb, kneel, and navigate both sales floor and stockroom environments
- Demonstrated excellence in sales performance and achievement of retail targets
- Strong interpersonal and communication skills with ability to relate effectively to diverse audiences
- Experience with customer relationship management and loyalty-building strategies
Skills
Experience
Minimum 1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level, with demonstrated success in achieving sales targets, building high-performing teams, and delivering exceptional customer experiences in a fast-paced retail environment.
Education
High school diploma or equivalent required; retail management certification or advanced education in business administration preferred.
Workplace
This position is based in Tempe, Arizona, USA, within easy reach of Phoenix.
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, and Tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Manager», «Retail Store Lead», «Sales Operations Manager», «Store Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.