Coach Store Manager

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Lead store operations to achieve sales, profitability, and productivity targets across all channels
• Execute strategic business plans whilst remaining responsive to evolving customer needs and local market trends
• Champion a service-first culture by delivering exceptional personalized experiences through clienteling and brand engagement
• Resolve customer concerns with empathy, urgency, and professionalism
• Inspire, coach, and develop a diverse, high-performing team through clear goal-setting, meaningful feedback, and celebration of achievements
• Recruit, onboard, and retain top talent who embody Coach brand values
• Oversee daily operations including inventory management, payroll, and loss prevention
• Ensure visual merchandising and store presentation meet Coach brand standards and inspire customers
• Optimize staffing and scheduling to meet business demands whilst delivering seamless service
• Foster an inclusive, welcoming environment where every team member feels valued and empowered
• Communicate effectively with team members, peers, and corporate partners to align on goals and initiatives
• Serve as a brand ambassador, representing Coach within the store and throughout the local community

Qualifications

• 1–6 years of leadership experience in retail or service industries (luxury or fashion background preferred)
• Passion for leading people and building strong, motivated teams
• Deep commitment to delivering best-in-class customer experiences reflective of Coach's heritage and values
• Strong business acumen with focus on results and operational excellence
• Exceptional communication and interpersonal skills that foster trust and clarity
• Proficiency in Microsoft Office and retail systems (labor management, inventory, and sales reporting tools)
• Knowledge of fashion trends and competitive landscape; curiosity for digital engagement and social media
• Collaborative spirit and ability to build strong vendor and community relationships
• Ability to work effectively in a fast-paced environment
• Strong English language proficiency

Skills

Experience

1–6 years of leadership experience in retail or service industries. A combination of relevant education and hands-on experience will be considered. Luxury or fashion industry background is advantageous.

Education

Not specified

Workplace

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.