Coach Store Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $70,000–114,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 6, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Store Manager opportunity at Sawgrass Mills, Florida. Lead retail operations, manage teams, and drive performance for a global luxury fashion brand.
Role & Responsibilities
- Drive store sales, profitability, and productivity across all channels while executing strategic business plans aligned with market trends and customer needs
- Champion a service-first culture delivering exceptional, personalized experiences through consultative selling and elevated customer engagement
- Lead, inspire, and develop a diverse, high-performing team through coaching, clear goal-setting, meaningful feedback, and celebration of achievements
- Manage daily operations including inventory control, payroll, and loss prevention to optimize store efficiency and financial health
- Oversee visual merchandising and store presentation to ensure alignment with Coach brand standards and customer inspiration
- Optimize staffing and scheduling to meet operational demands while facilitating seamless, efficient service delivery
- Cultivate an inclusive, welcoming environment where team members feel valued, empowered, and motivated to excel
- Recruit, onboard, and retain top talent who embody Coach's values and commitment to inclusivity and excellence
- Resolve customer concerns with empathy, professionalism, and urgency to strengthen brand loyalty and satisfaction
- Serve as a brand ambassador, representing Coach values and heritage within the store and throughout the local community
- Communicate effectively with team members, peers, and corporate partners to align on strategic goals and initiatives
Qualifications
- 1–6 years of documented leadership experience in retail or service industries
- Proven track record of driving sales growth and achieving financial targets
- Expertise in team development, training, and performance management
- Deep commitment to delivering exceptional customer experiences that reflect luxury brand values
- Strong business acumen with demonstrated focus on operational excellence and results
- Exceptional interpersonal and communication skills that foster trust and clarity across all levels
- Proficiency in Microsoft Office and retail systems including labor management, inventory, and sales reporting tools
- Knowledge of fashion trends, competitive landscape, and digital engagement strategies
- Collaborative mindset with ability to build strong vendor and community relationships
- Ability to work flexible schedules including evenings, weekends, peak seasons, and high-traffic retail days
Skills
Experience
1–6 years of leadership experience in retail or service industries; luxury or fashion background is a plus.
Education
A combination of education and experience will be considered.
Workplace
This position is based in Sunrise, Florida, USA, within easy reach of Miami.
Compensation
The base compensation for this position ranges from USD 70,000 to USD 114,000 per annum.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Store Operations Manager», «Store Leader», «Location Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.