Coach Store Manager
- Location
- SmithfieldNorth CarolinaUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 21, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Lead Supervisor I position in Smithfield, NC. Retail management role leading store operations, sales performance, and team development.
Role & Responsibilities
- Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
- Embody Coach brand values and increase brand awareness throughout the store
- Lead implementation of company initiatives and support full store operations
- Monitor and analyze sales data to identify trends and make recommendations for enhanced store performance
- Implement individualized team development strategies to increase overall customer experience
- Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
- Support recruiting, interviewing, performance evaluations, and high-level training as needed
- Provide feedback and guidance to improve individual performance; hold team accountable for achieving business goals
- Enforce company policies and procedures in addition to store operational procedures
- Execute innovative strategies for exceptional customer experiences with both internal and external partners
- Create a customer-centric culture that prioritizes customer satisfaction and mentor team on clienteling strategy
- Provide HR and conflict resolution support to team and district in absence of leadership
- Champion company resources to support a healthy work environment
Qualifications
- 1+ years of equivalent experience managing competitive retail space at the lead supervisor level
- Ability to bend, reach, stretch, climb, kneel, and maneuver sales floor and stockroom
- Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally
- Carries product, cartons, props, or fixtures as needed
Skills
Experience
1+ years of equivalent experience managing competitive retail space at the lead supervisor level
Workplace
The successful candidate will be located in Smithfield, North Carolina, USA, with easy access to Raleigh.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Manager», «Retail Store Manager», «Store Operations Manager», «Lead Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.