Coach Store Manager

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintain strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
• Serve as a Brand Ambassador embodying Coach values and increasing brand awareness across the store community
• Lead implementation of company initiatives and support full operations of the retail business
• Monitor and analyze sales data, identify performance trends, and make data-driven recommendations to enhance store performance
• Implement individualized team development strategies to increase overall customer experience and employee engagement
• Recruit, interview, conduct performance evaluations, and provide high-level training to the sales team as needed
• Provide feedback and guidance to improve individual and team performance; hold team accountable for personal and business goals
• Enforce compliance with company policies, procedures, and store operational standards
• Execute customer-centric strategies and mentor team on clienteling techniques to build long-term customer relationships
• Provide HR support and conflict resolution assistance to team members and district partners in absence of higher-level leadership

Qualifications

• Minimum 1+ years of equivalent experience managing competitive retail spaces at the Lead Supervisor level or higher
• Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally; capability to climb, bend, kneel, and maneuver sales floor and stockroom
• Demonstrated competency in courage, creativity, customer focus, dealing with ambiguity, and drive for results
• Proven ability in strategic agility, developing direct reports, and building effective teams
• Strong business acumen and execution of forward-planned strategies to achieve store goals and KPIs

Skills

Experience

Minimum 1+ years of equivalent experience managing competitive retail spaces at the Lead Supervisor level. Proven track record of achieving sales targets, developing high-performing teams, and delivering exceptional customer experiences in a luxury or upscale retail environment.

Education

High school diploma or equivalent required; college education or retail management certification preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 17 to USD 27.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.