Coach Store Manager

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintain leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences
• Serve as a Coach Brand Ambassador, embodying company values and increasing brand awareness within the store and community
• Lead implementation of corporate initiatives and support full operational management of the store
• Monitor and analyze sales data to identify trends, make performance recommendations, and implement individualized team development
• Execute forward-planned strategies to achieve store goals and key performance indicators
• Support recruiting, interviewing, performance evaluation, and comprehensive training of store team members
• Provide feedback and guidance to improve individual performance at all levels; hold team accountable for business and personal goals
• Ensure team compliance with all company policies, procedures, and store operational standards
• Develop customer-centric culture through clienteling strategies to build long-term customer relationships
• Provide HR support and conflict resolution for store team members
• Champion company resources to support a healthy and inclusive work environment

Qualifications

• Minimum 1+ years of experience managing competitive retail space at lead supervisor or equivalent management level
• Proven ability to establish trust and maintain integrity within a team environment
• Strong business acumen with ability to analyze sales data and implement performance strategies
• Demonstrated skill in recruiting, training, and developing retail team members
• Ability to lift, carry, and move at least 25 pounds regularly (up to 50 pounds occasionally)
• Ability to bend, reach, stretch, climb, kneel, and navigate sales floor and stockroom environments

Skills

Experience

Minimum 1+ years of equivalent experience managing competitive retail space at the lead supervisor level or higher. Background in luxury retail, fashion, or premium consumer goods preferred.

Education

High school diploma or equivalent required; some college or retail management certification preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.